tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/72697-downloadInfinite Kind: Discussion 2021-09-15T11:18:56Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/493861382021-09-13T18:50:28Z2021-09-13T18:50:29ZDownload<div><p>Hi</p>
<p>Ive just downloaded Moneydance onto my new laptop and added my account key bit I can't the account that was on my old laptop. How do I do this ?</p></div>Tim Bakertag:infinitekind.tenderapp.com,2009-01-14:Comment/493861382021-09-13T19:57:01Z2021-09-13T19:57:01ZDownload<div><p>Hi Tim,</p>
<p>Take a look at the following Moneydance KB article related to moving Moneydance to a new computer.<br>
<a href="https://infinitekind.tenderapp.com/kb/file-locations-and-changes/moving-to-a-new-computer">https://infinitekind.tenderapp.com/kb/file-locations-and-changes/mo...</a></p>
<p>-Kevin N. (not a member of MD support)</p></div>-Kevin N.tag:infinitekind.tenderapp.com,2009-01-14:Comment/493861382021-09-15T10:00:39Z2021-09-15T10:00:39ZDownload<div><p>Hi Tim,</p>
<p>I can see you’ve received a reply from one of our knowledgeable Moneydance customers. To add to this useful information I thought it's worth mentioning that your data files and the actual software are stored separately within your system. Do you still have access to your old computer? If so, you should locate your data file and copy it to your new laptop as outlined in <a href="https://infinitekind.tenderapp.com/kb/file-locations-and-changes/moving-to-a-new-computer">this</a> Knowledge Base article.</p>
<p>Please let us know if you have further questions or need more assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/493861382021-09-15T11:17:59Z2021-09-15T11:18:01ZDownload<div><p>Hi Kevin and Maddy<br>
Success! Just moved Moneydance to my new laptop. Thanks to both of you for your help and advice. I was struggling before you sent me the relevant information links.<br>
Best Wishes <br>
Tim<br>
On Monday, 13 September 2021, 20:57:14 BST, -Kevin N. <a href="mailto:tender+dd4da8e659@tenderapp.com">tender+dd4da8e659@tenderapp.com</a> wrote:</p>
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<p>I'm very pleased to hear that.</p>
<p>I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy