Doesn't accept registration code

Barbara Sutton's Avatar

Barbara Sutton

23 Jan, 2010 02:05 AM

My trial version ran out even though I haven't done 100 transactions yet. I purchased your product anyway today and when I entered my registration code it says it's invalid. Please help ASAP

  1. 1 Posted by Ben Spencer on 23 Jan, 2010 03:40 PM

    Ben Spencer's Avatar

    Hi Barbara

    You have purchased a MD2010 key. Please verify that you are running MD2010. MD2008 cannot be registered with this key. You can determine the version of the software by selecting Help->About Moneydance. If you are not running MD2010 you can download it here.

    I have tested your key with MD2010 and your key registered the software correctly. If you are using MD2010 please try using copy (ctrl-c) and paste (ctrl-v) to enter it as this will avoid any typos. Please make sure that you are not accidentally copying and pasting any extra spaces before or after the key itself. Please let me know if the issue continues, and I will send you a replacement key.

    Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.

    Ben Spencer
    Moneydance Support

  2. Raimund Buchholz closed this discussion on 13 Apr, 2010 12:55 AM.

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