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Sudden issue with Wells

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mobileme4

23 Jan, 2010 03:00 AM

Sorry, Wells just stopped working for me.

With version 2008 I was fine, downloading and making payments.

I just upgraded to 2010r2, and now when I try to make a payment, I get the java.lang.exception error, "Server did not acknowledge."

Please help

1. 1 Posted by mobileme4 on 23 Jan, 2010 03:02 AM

   

   Now I tried again, and I get:

   There was an error communicating with your financial institution. The details of this error are below.

   Bank Name: Wells Fargo

   ???

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2. 2 Posted by Anthony on 25 Jan, 2010 08:03 PM

   

   Try using build 738. If an error window pops up increase the size of the window to make sure you are seeing the entire error and post the error in its entirety.

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3. 3 Posted by Angie Rauscher on 26 Jan, 2010 01:02 AM

   

   Scott,

   Did you manage to connect successfully with build 738?

   Please let me know if we can be of further assistance,

   Angie Rauscher
   Moneydance Support

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4. 4 Posted by mobileme4 on 01 Feb, 2010 04:58 PM

   

   I upgraded to build 738. I get the following error message:

   There was an error communicating with your financial institution. The details of this error are below.

   I'm sorry, an error occurred. The details of this error are below.
   Error Description: java.lang.Exception: Server did not acknowledge payment message

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5. 5 Posted by Angie Rauscher on 02 Feb, 2010 03:03 PM

   

   Scott,

   It seems that the bill pay errors are continuing, and we are continuing to troubleshoot the issue. We do not currently have a timeline for resolution. I apologize for any inconvenience this may have caused you.
   

   Please let me know if I can be of further assistance,

   Angie Rauscher
   Moneydance Support

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6. 6 Posted by Gene Holmerud on 02 Feb, 2010 10:24 PM

   

   Angie:

   Thank you for answering my other post thread, which wound up pointing to the problems you cite here. One of WF's telephone tech helpers told me they do not support software other than Quicken because it is a stipulation of the contract they have with Intuit (the owner of Quicken). Sounds like a restraint of trade issue to me.

   Thanks again for your help,
   Gene

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7. 7 Posted by Angie Rauscher on 03 Feb, 2010 02:04 PM

   

   Well, this is quite useful information. Thanks for letting us know, we'll keep working on this and will let our users know when we have more information.

   Angie Rauscher
   Moneydance Support

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8. Angie Rauscher closed this discussion on 03 Feb, 2010 02:04 PM.