Technical problem: YOUR S/W HAS HIJACKED MY COMPUTERS

sherry Oppenheim's Avatar

sherry Oppenheim

12 Oct, 2021 07:58 PM

I am trying to open a CSV file that is NOT financial. On both computers, the file will ONLY open in Moneydance, This is NOT a financial file - it IS a spreadsheet from my GPS unit.

what in the world do I do to not have your s/w NOT hijack my files.

  1. 1 Posted by -Kevin N. on 12 Oct, 2021 08:15 PM

    -Kevin N.'s Avatar

    Hi Sherry,

    When installing Moneydance, one of the screens that opens during installation asks what file types you want to associate with Moneydance. One of the file types is CSV.

    To resolve the matter, open the 'Settings' app in Windows 10.
    Click on the 'Apps' section.
    On the left side column, select 'Default apps'.
    Scroll down to the bottom of the 'Default apps' page.
    Click on the link to 'Choose default apps by file type'.
    In the resulting list scroll down to .csv and click on the associated program (Moneydance) and change it back to your spreadsheet program.

    In the future, if / when updating / upgrading Moneydance pay particular attention to the installation screens that popup. One of them will provide you the opportunity to de-select .csv files from being associated to Moneydance.

    -Kevin N. (not a member of MD support)

  2. 2 Posted by gosherry1 on 12 Oct, 2021 08:25 PM

    gosherry1's Avatar

    Kevin,

    Thanks for getting back to me. I have one more question. (updating program as I type here)

    When I do this, when I upload my financial files from banks, will I have to re-set the file types

    Sherry

  3. 3 Posted by -Kevin N. on 12 Oct, 2021 08:34 PM

    -Kevin N.'s Avatar

    Hi Sherry,

    No. That should not be necessary as you will not be opening the .csv files from your bank, you will simply be importing them.

    If you have several different banks that you import CSV files from, you may want to take a look at the CSV Importer extension. The CSV Importer allows you save the various settings that may be needed for importing from different banks.

    -Kevin N. (not a member of MD support)

  4. 4 Posted by gosherry1 on 12 Oct, 2021 08:36 PM

    gosherry1's Avatar

    Kevin,

    Further, I don’t see default apps on the left side. However, there is applications in the right/middle of the page, which I assume is the same thing. There are 3 options for CSV files and it was set to save file. I changed it to Always ask, but this does not sound like what you are saying here.

    Also, when d/l’ing financial files if I don’t use CSV, what do I use? I have a couple of financial institutions and bank cards and this is what I have had to use

    Sherry

  5. 5 Posted by -Kevin N. on 12 Oct, 2021 08:44 PM

    -Kevin N.'s Avatar

    Hi Sherry,

    Try this instead of using the 'Settings' app...

    Right-click on the CSV file in question.
    From the resulting context menu, select 'Open with...'

    Doing so will either open a new window OR will open a pop-out menu where you can select 'Choose another app'.

    In the new window you can select the desired program to associate with CSV files.

    Be sure to tick the checkbox to 'Always use this app to open .csv files'.

    Moneydance can import OFX, OFC, QFX and QIF files into all accounts. It can import CSV and TXT files into credit card and bank accounts only (no investment accounts)

    -Kevin N. (not a member of MD support)

  6. 6 Posted by gosherry1 on 12 Oct, 2021 08:49 PM

    gosherry1's Avatar
    I tried that. There is no open width, just open

    Sent from my T-Mobile 5G Device
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    From: -Kevin N. <[email blocked]>
    Sent: Tuesday, October 12, 2021, 3:44 PM
    To: [email blocked]
    Subject: Re: Technical problem: YOUR S/W HAS HIJACKED MY COMPUTERS [Problems #73446]

    <!-- pre {width:92%; margin:10px 2%; padding:5px 2%; background:#efefef; border:1px solid #d6d6d6;} blockquote {margin-left:0; padding-left:1em; border-left:5px solid #ccc;} -->

    // Please reply above this line
    ==================================================

    From: -Kevin N.

    Hi Sherry,

    Try this instead of using the 'Settings' app...

    Right-click on the CSV file in question.
    From the resulting context menu, select 'Open with...'

    Doing so will either open a new window OR will open a pop-out menu where you can select 'Choose another app'.

    In the new window you can select the desired program to associate with CSV files.

    Be sure to tick the checkbox to 'Always use this app to open .csv files'.

    Moneydance can import OFX, OFC, QFX and QIF files into all accounts. It can import CSV and TXT files into credit card and bank accounts only (no investment accounts)

    -Kevin N. (not a member of MD support)

    On Tue, Oct 12 at 01:36 PM PDT, gosherry1 wrote:

    Kevin,

    Further, I don’t see default apps on the left side. However, there is applications in the right/middle of the page, which I assume is the same thing. There are 3 options for CSV files and it was set to save file. I changed it to Always ask, but this does not sound like what you are saying here.

    Also, when d/l’ing financial files if I don’t use CSV, what do I use? I have a couple of financial institutions and bank cards and this is what I have had to use

    Sherry

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  7. 7 Posted by -Kevin N. on 12 Oct, 2021 08:54 PM

    -Kevin N.'s Avatar

    Hi Sherry,

    Look carefully through the context menu that opens when you right-click on the .csv file.

    You should see an 'Open with...' option in the resulting menu.

    -Kevin N. (not a member of MD support)

  8. 8 Posted by -Kevin N. on 12 Oct, 2021 08:59 PM

    -Kevin N.'s Avatar

    Hi Sherry,

    Here is a screenshot of what the right-click context menu should look like.

    -Kevin N. (not a member of MD support)

  9. 9 Posted by gosherry1 on 12 Oct, 2021 09:21 PM

    gosherry1's Avatar

    Kevin,

    I know what it should look like, it just does not. I will send you a shot of what it does look like – there is precious little there. actually, I managed to corrupt one file by trying to change the extension, but the important one is intact I thought I had the default to adobe fixed, but apparently not (I had to use my phone to get it as it would not keep the ‘save’ menu open for a screen shot):

    But, if you can open it as a jpg which it is, great. I HAVE to run some errands that have to be done this evening. I will get back to you on this, or someone else.

    I really appreciate your help!

    Sherry

  10. 10 Posted by gosherry1 on 12 Oct, 2021 09:22 PM

    gosherry1's Avatar

    I will also need help when I get back with the upgrade I purchased and also the d/l from the bank. It seemed that CSV was the only option I had. But, then I could have misunderstood it.

    Sherry

  11. 11 Posted by Stuart Beesley ... on 12 Oct, 2021 09:45 PM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    You might need to shift right click or perhaps ctrl right click….

  12. 12 Posted by gosherry1 on 13 Oct, 2021 12:47 AM

    gosherry1's Avatar

    I will try it, thanks. The Garmin is in the car right now, but in a bit…

    Sherry

  13. 13 Posted by Sherry Oppenhei... on 13 Oct, 2021 02:20 AM

    Sherry Oppenheim's Avatar

    I am back at this, and cannot figure it out. I sent a message earlier that I certainly know how to find open with… it is NOT an option. I sent you a photo of the only options.

  14. 14 Posted by -Kevin N. on 13 Oct, 2021 02:33 AM

    -Kevin N.'s Avatar

    Hi Sherry,

    Try this...

    From the Windows taskbar, click the 'Search' icon and type in "associate". (without the quotation marks)

    One of the results should be 'Choose a default app for each type of file'.

    Click on that and change the program associated with .csv files.

    -Kevin N. (not a member of MD support)

  15. 15 Posted by Stuart Beesley ... on 13 Oct, 2021 09:11 AM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    Does right-click (not normal left click) show the open with option?

    If not, this might help:
    https://www.howtogeek.com/261076/how-to-fix-the-missing-open-with-o...

  16. 16 Posted by -Kevin N. on 13 Oct, 2021 12:51 PM

    -Kevin N.'s Avatar

    Hi Sherry,

    One other thing to try that I've come across...

    Per your earlier screenshot, right-click and choose 'Properties' from the context menu.

    From the resulting form, on the 'General' tab, click the 'Change' button.

    -Kevin N. (not a member of MD support)

  17. 17 Posted by gosherry1 on 13 Oct, 2021 03:14 PM

    gosherry1's Avatar

    I finally got it! Right clicking on the link and going to Properties gave me access to change the link to Excel from Moneydance

    Thanks for your help. This has been a nightmare, but not as bad as the one I am having with some financial s/w.

    Sherry Oppenheim

  18. 18 Posted by -Kevin N. on 13 Oct, 2021 05:08 PM

    -Kevin N.'s Avatar

    Hi Sherry,

    I'm glad to hear that you were able to get things sorted.

    Thank you for reporting back with your results.

    -Kevin N. (not a member of MD support)

  19. 19 Posted by gosherry1 on 13 Oct, 2021 05:31 PM

    gosherry1's Avatar

    This could be important info and I really do thank you for the help

    Sherry

  20. System closed this discussion on 12 Jan, 2022 05:40 PM.

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