tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/73483-not-startingInfinite Kind: Discussion 2022-01-23T22:40:20Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/494329962021-10-15T00:53:55Z2021-10-15T00:53:55ZNot Starting<div><p>What OS? Download release or preview?</p></div>sthtag:infinitekind.tenderapp.com,2009-01-14:Comment/494329962021-10-15T14:40:02Z2021-10-15T14:40:04ZNot Starting<div><p>Windows 10,<br>
Donwloaded the program and did not star.<br>
Then purchase the update and downloded the program again. Still not start</p>
<p>Thanks for your support</p></div>Horacio Guzman Gtag:infinitekind.tenderapp.com,2009-01-14:Comment/494329962021-10-15T14:54:39Z2021-10-15T14:54:39ZNot Starting<div><p>Hi Horacio,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>Can you try downloading <a href="https://infinitekind.com/preview">Moneydance 2022 (4056)</a> and choose to overwrite the previous version during the installation?</p>
<p>I've just tested this on Window 10 and I can confirm that it works correctly.</p>
<p>Finally, is it possible that you are running Windows 10 in s mode, perhaps?</p>
<p>Please keep us posted on your progress, Thank you!</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/494329962021-10-19T09:39:27Z2021-10-19T09:39:29ZNot Starting<div><p>Hi Maddy,</p>
<p>Thanks for your support.<br>
The OS is not on s mode, running windows 10 pro.<br>
I installed moneydance 2022 (4056), and still not starting.</p>
<p>Regards, Horacio</p></div>Horacio Guzman Gtag:infinitekind.tenderapp.com,2009-01-14:Comment/494329962021-10-23T14:52:29Z2021-10-23T14:52:31ZNot Starting<div><p>[image: image.png]</p>
<p>Hi Maddy,</p>
<p>Fins below the image of compatible version of windows that support the<br>
moneydance link provided. Please send windows 10 version.</p>
<p>regards, Horacio</p></div>Horacio Guzman Gtag:infinitekind.tenderapp.com,2009-01-14:Comment/494329962021-10-23T14:58:49Z2021-10-23T14:58:49ZNot Starting<div><p>Can you find and post errlog.txt. It will be somewhere in the below locations.</p>
<p>More recent versions of Windows<br>
C:\Users<username>.moneydance\</p>
<p>Older version of Windows<br>
C:\Documents and Settings<username>.moneydance\</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/494329962021-10-24T22:31:54Z2021-10-24T22:31:54ZNot Starting<div><p>That's very strange. The version on our website is definitely compatible with Windows 10, that's probably the most common operating system it's being run on. Please try to find the errlog.txt file described in the above post and send it in, perhaps it will contain more information about what's happening.</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethan