Not Starting

Horacio Guzman's Avatar

Horacio Guzman

13 Oct, 2021 10:17 AM

Hello,

I just upgraded my moneydance license, downloded the application but it is not starting.

  1. 1 Posted by sth on 15 Oct, 2021 12:53 AM

    sth's Avatar

    What OS? Download release or preview?

  2. 2 Posted by Horacio Guzman ... on 15 Oct, 2021 02:40 PM

    Horacio Guzman G's Avatar

    Windows 10,
    Donwloaded the program and did not star.
    Then purchase the update and downloded the program again. Still not start

    Thanks for your support

  3. Support Staff 3 Posted by Maddy on 15 Oct, 2021 02:54 PM

    Maddy's Avatar

    Hi Horacio,

    We are sorry to hear about the problem you have encountered.

    Can you try downloading Moneydance 2022 (4056) and choose to overwrite the previous version during the installation?

    I've just tested this on Window 10 and I can confirm that it works correctly.

    Finally, is it possible that you are running Windows 10 in s mode, perhaps?

    Please keep us posted on your progress, Thank you!

    --
    Maddy, Infinite Kind Support

  4. 4 Posted by Horacio Guzman ... on 19 Oct, 2021 09:39 AM

    Horacio Guzman G's Avatar

    Hi Maddy,

    Thanks for your support.
    The OS is not on s mode, running windows 10 pro.
    I installed moneydance 2022 (4056), and still not starting.

    Regards, Horacio

  5. 5 Posted by Horacio Guzman ... on 23 Oct, 2021 02:52 PM

    Horacio Guzman G's Avatar

    [image: image.png]

    Hi Maddy,

    Fins below the image of compatible version of windows that support the
    moneydance link provided. Please send windows 10 version.

    regards, Horacio

  6. 6 Posted by Stuart Beesley ... on 23 Oct, 2021 02:58 PM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    Can you find and post errlog.txt. It will be somewhere in the below locations.

    More recent versions of Windows
    C:\Users<username>.moneydance\

    Older version of Windows
    C:\Documents and Settings<username>.moneydance\

  7. Support Staff 7 Posted by Ethan on 24 Oct, 2021 10:31 PM

    Ethan's Avatar

    That's very strange. The version on our website is definitely compatible with Windows 10, that's probably the most common operating system it's being run on. Please try to find the errlog.txt file described in the above post and send it in, perhaps it will contain more information about what's happening.

    Ethan
    Infinite Kind Support

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