MD+ account linking has no scrolling function

Jason's Avatar

Jason

13 Oct, 2021 06:25 PM

I realize I am likely an fringe case as I have dozens of accounts I am tracking, and have noted a couple issues. See screenshot attached.
- The account list scrolls off the page and I am not able to select the correct account when linking.
- The account list also lists all accounts, active or not (e.g. old insurance loans from 2012, 2013, etc.)
- Using the keyboard to scroll up/down manually does not work either.

I am really excited for MD+ and have been missing online bank sync since dumping Quicken years ago, so I'm hoping there is some simple fix for this.

  1. Support Staff 1 Posted by Maddy on 14 Oct, 2021 10:14 AM

    Maddy's Avatar

    Hi Jason,

    We are sorry to hear about the problem you have encountered.

    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Help --> About Moneydance, where the version and build number will be displayed.

    Can you let me know which operating system you're running on your computer/s?

    Could you also let us know which theme do you have selected when you navigate to File->Preferences->Appearance?
    Are you using dark mode in your system? (I believe you are using Windows)

    Thank you

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by Jason on 14 Oct, 2021 02:07 PM

    Jason's Avatar

    It is the latest build, 2022 (4055)
    Running the latest Windows 10 21H1
    And using the "Darcula" Theme

  3. Support Staff 3 Posted by Maddy on 14 Oct, 2021 02:55 PM

    Maddy's Avatar

    Could you let us know if changing the Theme to High Contrast for instance, makes any difference?

    Also, could you send us the contents of your error console?  Here's how to get the logs:

    1) Click on the Help menu and select the Console Window option.  This will open the console messages window.
    2) While the Console Window is open, navigate to the same window as the one displayed in your previous screenshot . Any error messages should be recorded to the Console.
    3) Select all of the text in the Console and use the "Copy to Clipboard" button at the bottom to copy the text.
    4) Paste the text from the message window into a text file (preferably saved with a .txt extension) and attach that file to your response here.

    Thank you

    --
    Maddy, Infinite Kind Support

  4. 4 Posted by Stuart Beesley ... on 14 Oct, 2021 04:10 PM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    To be fair, this not a very good popup selector.. I have a similar issue.. The height is far too big, and scrolling is difficult...

  5. Support Staff 5 Posted by Maddy on 14 Oct, 2021 04:19 PM

    Maddy's Avatar

    Are you using Windows as well, Stuart?

    --
    Maddy, Infinite Kind Support

  6. 6 Posted by Jason on 14 Oct, 2021 06:23 PM

    Jason's Avatar

    @Maddy, changing the theme has no effect.
    I checked the error console as instructed but it does not produce any entries when I open MDP and try to select a matching account.

    @Stuart you are correct, the issue is that the list isn't filtered nor has a limit to its height, so it doesn't provide a scroll bar to select, like how the Category drop down works.

  7. 7 Posted by vbtrader62 on 14 Oct, 2021 06:38 PM

    vbtrader62's Avatar

    I have the same issue with the popup, tested in both windows and ubuntu.
    If you have more accounts than fit on the screen, you can only use keyboard to move down the list, and when you reach the bottom of the screen, the list visually does not scroll, so you are selecting blind.

  8. 8 Posted by Jason on 14 Oct, 2021 06:52 PM

    Jason's Avatar

    There's another (minor) issue with this window..
    If you have multiple savings (or any type) accounts.. there's no way to tell them apart. A 3-digit suffix at the end would be super helpful here too!

  9. 9 Posted by Stuart Beesley ... on 14 Oct, 2021 07:13 PM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    Mac

  10. 10 Posted by Stuart Beesley ... on 14 Oct, 2021 07:50 PM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    Sean has made a change for the next preview to eliminate inactive accounts…

  11. Support Staff 11 Posted by Maddy on 15 Oct, 2021 09:09 AM

    Maddy's Avatar

    @All

    Thanks for letting us know about this issue! I've filed a ticket in our ticketing system regarding this issue, so the developers will be looking into it.

    Please let us know if we can be of further assistance!

    --
    Maddy, Infinite Kind Support

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