Account > Reconcile (Cntrl+B) function locks up Moneydance.

ssmitt's Avatar

ssmitt

14 Oct, 2021 12:24 AM

New problem. The function Account > Reconcile (Cntrl+B) locks up Moneydance. I have to use the Windows Task Manager to kill the application.

No dialog box appears. Initially I thought maybe the dialog was showing up off the edge of the screen somewhere but there's nothing on the taskbar icon to indicate that it opened at all. Program simply freezes without displaying any errors. This is repeatable. Other options on the account menu appear to work fine (dialog appears).

The version is 2022 (4055) 64-bit running on Windows 11 64-bit pro. Just upgraded Moneydance from 2021 which worked fine on Windows 10 but locked up after upgrading to Windows 11. No change. MD 2022 locks up as well so there appears to be an issue with how it interacts with Windows 11. Windows 11 version is 21H2 build 22000.258

No screen shots as there are no errors displayed. Just a locked application.

  1. 1 Posted by dwg on 14 Oct, 2021 12:30 AM

    dwg's Avatar

    I'm a fellow user.

    The most likely issue is that the window is being rendered off screen, you can try the following approaches to determine if this is the issue and how to correct.

    Moneydance remembers the last screen position used, even if that screen is no longer connected it remembers the virtual position.

    Three solutions are available:

    The first two approaches uses standard Windows methods to move a window onscreen.

    1. The traditional approach to moving a window is as follows. Use the Key combination <Alt>-<spacebar> followed by the M key to get access to the resize and move options and to invoke the Move function then use the arrow keys to move the window back onto the visible screen.

    2. Alternatively, if you're using Windows 7 or later, you can try holding down the <Windows> and <Shift> keys, then tap the <left-arrow> or <right-arrow> key, which should move the missing window onto your current monitor.

    If all else fails you can try the third approach.

    3. Rename the config.dict file that exists in the .Moneydance folder under your login directory. doing this removes all preferences including the remembered positions, it will be as if Moneydance has just been installed, so you need to open your Data Set as well as re-enter your license key.

  2. 2 Posted by ssmitt on 14 Oct, 2021 01:30 AM

    ssmitt's Avatar

    Option 1 and 2 had no effect. Option 3 (renaming config.dict) cleared the problem.

    Incidentally there were no changes to the monitor setup, just an in-place upgrade from Windows 10 to Windows 11.

    It's possible, however, that something might have got screwed up in the scaling. I had changed the fonts in MD to make them easier to read on my 27" 2K monitors.

    Thank you!

  3. 3 Posted by Stuart Beesley ... on 14 Oct, 2021 06:00 AM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    There is also an option 4. - load the Toolbox extension and then Advanced mode, Tools Menu, Reset Window Positions...

  4. 4 Posted by ssmitt on 14 Oct, 2021 01:14 PM

    ssmitt's Avatar

    Option 4 would definitely have worked as well - as clearing the font/format customizations is presumably what fixed the problem.

    I set those up because the default font / theme is EXTREMELY difficult to read on large higher rez monitors with my aging eyes.

    Would have preserved some my other settings :)

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