Where did my data go?

sahunt1's Avatar

sahunt1

15 Oct, 2021 09:40 PM

I installed the latest version of Moneydance and all my accounts and data have disappeared. Where were files saved when signing out of Moneydance on a Mac?

  1. 1 Posted by sahunt1 on 15 Oct, 2021 09:42 PM

    sahunt1's Avatar

    I apologize for this automatic reply to your email.

    To control spam, I now allow incoming messages only from senders I
    have approved beforehand.

    If you would like to be added to my list of approved senders, please
    fill out the short request form (see link below). Once I approve you,
    I will receive your original message in my inbox. You do not need to
    resend your message. I apologize for this one-time inconvenience.

    Click the link below to fill out the request:

    https://webmail1.earthlink.net/newaddme?a=[email blocked]&id=11ec-2e00-d245d654-a2d0-00144ff86091

  2. 2 Posted by sth on 16 Oct, 2021 11:29 PM

    sth's Avatar

    A. Fix ur spam filters if you expect any help!

    B. The files are saved, are you getting the "Welcome to MD screen?" If so you files should be listed under recent files.

    Or you can go to "Help->Show Documents" folder and it will open a folder of your Account Books. You can double click on one of those which should be your data.

    Or you can use Spotlight and search for all files with .moneydance in the name and find your file.

  3. 3 Posted by sahunt1 on 17 Oct, 2021 02:27 PM

    sahunt1's Avatar

    From: sth <[email blocked]>
    Reply-To: <[email blocked]>
    Date: Saturday, October 16, 2021 at 7:29 PM
    To: Susan Hunt <[email blocked]>
    Subject: Re: Where did my data go? [Problems #73650]

     

    // Please reply above this line

    I do not appreciate your snarky response. If your address is not in my address book, it goes into a Suspect email folder—which I review several times a day. I then add the relevant ones to my address book and start receiving messages in my inbox.
    After the update I got a welcome to MD message with no data and an empty free trial account—didn’t seem to consider the fact that I had a valid, recent version of the app. The only thing I could find was the empty file and stuff from 2014.
    I had been using 2019 version before updating to 2022.
    I have a 2016 Mac that I keep to use in the event I have to leave my current Mac for repair. It had the 2019 Moneydance app with all the data from the last time I used the machine.
    I did the following on the old Mac:
    Updated MacOS to the latest version
    Updated Moneydance to 2022 – no problem with all data intact
    Used Time Machine to restore data to the old Mac from the most recent backup of the new Mac from before the update to 2022 version—OK
    Took option to export backup—to usb drive
    Did the following on the ‘new’ Mac:
    Actually paid for the new version and got a key—still no data to use
    Imported the data from the usb backup. Data OK. Added the few transactions missing from the previous backup
    Did a Time Machine backup
    Seems to work now.

  4. 4 Posted by sth on 18 Oct, 2021 02:05 AM

    sth's Avatar

    yeah, I don't know or care if the email comes with my email (I believe not) or the IK email but if you don't like honest discussion of your issues (including email filters) I am fine with leaving the discussion..... I won't bother you with my snark. (And that wasn't my snark, it is much stronger).

  5. 5 Posted by Stuart Beesley ... on 18 Oct, 2021 06:34 AM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    The problem in the sequence was upgrading OS, then running MD, then restoring MD data afterwards.. MD uses the system location as 'given' by MacOs.. But this location changes before and after the upgrade.. So it was looking in the wrong folder for your data...(probably).... I personally disagree with where MD stores user data - i.e. it should not be in a system/hidden location, but it is what it is..... Glad you have your data now...

    macOS Big Sur
    /Users//Library/Containers/Moneydance/Data/Documents

    macOS X Lion until macOS X Catalina
    /Users//Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents

    macOS X Snow Leopard and earlier
    /Users//Library/Application Support/Moneydance/Documents

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