Software freezing when trying to reconcile one account

Denise Mason's Avatar

Denise Mason

17 Oct, 2021 04:48 PM

When I try and reconcile an account the software freezes up. I have to force a close. All other functions seem to work.

  1. 1 Posted by Stuart Beesley ... on 17 Oct, 2021 04:54 PM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    Your Reconcile window is appearing off screen... Are you on MD2021.1(3056) or later? If to, you can use the Toolbox extension, advanced mode, general tools, reset window positions..

    (not support, just a fellow user)

  2. Support Staff 2 Posted by Ethan on 17 Oct, 2021 09:52 PM

    Ethan's Avatar

    And if you're on an earlier version, try resetting your Moneydance preferences. To do this, you have to rename your config.dict file. If you're using Mac OS X, it should be located at one of these locations within your Home folder:

    ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/config.dict

    or:

    ~/Library/Application Support/Moneydance/config.dict

    If you have any trouble finding your Home Library folder, open Finder, select Go -> Go to Folder -> from the menu bar, and copy and paste in:

    ~/Library

    This should pull up your local Library folder.

    If you're using Windows, it should be located at:

    C:/Users/(yourusername)/.moneydance/config.dict

    If you're using Linux, it should be located at:

    /home/(yourusername)/.moneydance/config.dict

    Once you've found your config.dict file, close Moneydance and rename it (to something like config2.dict, for example), then open Moneydance again and it will appear as though you've just installed Moneydance for the first time, so you'll have to re-enter your license key and may have to locate and open your data set again. If you run into any problems, you can simply close Moneydance and rename the original config.dict file back to config.dict and open Moneydance again to restore your original settings.

    Ethan
    Infinite Kind Support

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