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Reconciliation

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Tom Brindley

17 Oct, 2021 06:45 PM

Since a Windows upgrade, the reconcile window is hidden. Select Reconcile and no Reconcile window is visible and the main window will not accept mouse clicks or keystrokes.

1. 1 Posted by Stuart Beesley ... on 17 Oct, 2021 07:26 PM

   

   If on Md2021.1 or later, install toolbox extension. Advanced mode. General menu. Reset window positions.

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2. Support Staff 2 Posted by Ethan on 17 Oct, 2021 09:06 PM

   

   What Stuart suggests above should work. If you're on an earlier version, can you try resetting your Moneydance preferences and see if that fixes the issue that you're seeing? To do this, you have to rename your config.dict file. If you're using Mac OS X, it should be located at one of these locations within your Home folder:

   ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/config.dict

   or:

   ~/Library/Application Support/Moneydance/config.dict

   If you have any trouble finding your Home Library folder, open Finder, select Go -> Go to Folder -> from the menu bar, and copy and paste in:

   ~/Library

   This should pull up your local Library folder.

   If you're using Windows, it should be located at:

   C:/Users/(yourusername)/.moneydance/config.dict

   If you're using Linux, it should be located at:

   /home/(yourusername)/.moneydance/config.dict

   Once you've found your config.dict file, close Moneydance and rename it (to something like config2.dict, for example), then open Moneydance again and it will appear as though you've just installed Moneydance for the first time, so you'll have to re-enter your license key and may have to locate and open your data set again. If you run into any problems, you can simply close Moneydance and rename the original config.dict file back to config.dict and open Moneydance again to restore your original settings.

   Ethan
   Infinite Kind Support

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3. 3 Posted by tgilbert666 on 19 Oct, 2021 01:23 AM

   

   I'm a fellow user:

   And to add some background, the situation is probably caused by a change in configurations of a second (or more) monitor and MoneyDance is likely rendering the reconcile window on the (inappropriate) monitor. Hence the worthy suggestions above.
   Simpler suggestions might be to restore the monitor arrangement to previously or to use the Windows system keys to move the rendered-but-not-visible window back onto the main screen. On Windows you can do this via the Windows key in conjunction with the left and right arrow keys, or with the Alt+Spacebar | Move plus arrow keys commands if you want to leave your config otherwise unchanged.
   Regards,
   Tony

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4. System closed this discussion on 19 Jan, 2022 02:20 AM.