product registration key not accepted

michele laura's Avatar

michele laura

24 Jan, 2010 10:55 PM

hi..I just purchased the key a few minutes ago and entered it into my trial version which I have had for a few months...however, it will not accept the registration key code...should I download a new version? help please. thanks!

  1. 1 Posted by ljb on 25 Jan, 2010 01:34 AM

    ljb's Avatar

    You probably have a version 2010 key and a version 2008 program, which won't work as you found. MD2010 came out mid-December. Yes you should download the latest version.

  2. 2 Posted by Angie Rauscher on 25 Jan, 2010 06:47 PM

    Angie Rauscher's Avatar

    Michele,

    LJB is correct. Please let me know if I can be of further assistance.

    Angie Rauscher
    Moneydance Support

  3. 3 Posted by michele on 26 Jan, 2010 03:06 AM

    michele's Avatar

    yes, downloading the 2010 version worked fine...it accepted my key with no problem.
    Thanks,
    Michele

  4. Ben Spencer closed this discussion on 26 Jan, 2010 03:02 PM.

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