Issue with Moneydance 2022.1

Mark Meaders's Avatar

Mark Meaders

23 Oct, 2021 02:16 PM

I downloaded this version this morning. It appeared to work initially. I changed the color theme, and then I wasn't able to see anything (meaning the windows were gone). I rebooted. I re-installed it again. Same issue. It would say it was open but nothing could be seen. I had to re-install a 2021 version and it now works.

  1. 1 Posted by Stuart Beesley ... on 23 Oct, 2021 02:25 PM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    Can you find errlog.txt and post that when using md2022.1?

  2. 2 Posted by UxR on 23 Oct, 2021 02:48 PM

    UxR's Avatar

    Similar issue here with 4058 today and 4057 yesterday on latest macOS Big Sur (Apple Silicon). In my case, no windows appear at all and a reboot didn’t help either.

    Had to restore back to 4054 using Time Machine to get going again.

  3. 3 Posted by Stuart Beesley ... on 23 Oct, 2021 03:00 PM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    Can you find and post errlog.txt. It will be somewhere in the below locations.

    More recent versions of Windows
    C:\Users<username>.moneydance\

    Older version of Windows
    C:\Documents and Settings<username>.moneydance\

  4. 4 Posted by mccord.bill on 23 Oct, 2021 03:23 PM

    mccord.bill's Avatar

    I had a similar issue with Moneydance 2022.1 (4058) on my MacBook Pro (Retina, 15-inch, Late 2013) running Big Sur 11.6. Please find errlog.txt attached. Looks like it might have something to do with using the Darcula color scheme.

    I rolled back to 2022 (4056) and seems to be working OK now.

  5. 5 Posted by Stuart Beesley ... on 23 Oct, 2021 03:36 PM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    Need a 4058 log that doesn’t work, not a 4056 log that does work.

  6. 6 Posted by mccord.bill on 23 Oct, 2021 03:47 PM

    mccord.bill's Avatar

    Ah, apologies, I sent the wrong file. Right one attached now.

  7. 7 Posted by UxR on 23 Oct, 2021 03:48 PM

    UxR's Avatar

    I'm seeing the same error log as Bill. Also a Darcula color scheme user.

  8. 8 Posted by Stuart Beesley ... on 23 Oct, 2021 04:40 PM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    Try without Darcula theme. Switch to default and in Mac settings you can select dark mode. The theme seems to be crashing.

  9. 9 Posted by Mark Meaders on 23 Oct, 2021 04:46 PM

    Mark Meaders's Avatar

    I went back to 2021 so I could use the software.  I don't use 2022 anymore.

    Thanks.
    Mark

  10. 10 Posted by UxR on 23 Oct, 2021 04:59 PM

    UxR's Avatar

    Works on the default theme, but then switching back to darcula screws it up again. So definitely something wrong with the theme there.

  11. 11 Posted by Mark Meaders on 23 Oct, 2021 10:05 PM

    Mark Meaders's Avatar

    That's exactly what I did. Glad you are able to reproduce.

    So which themes don't work in 2022 that you have tested?

    Thanks.
    Mark

  12. 12 Posted by UxR on 23 Oct, 2021 10:10 PM

    UxR's Avatar

    Mark, I haven't tried other themes besides darcula (not working) and default (working). Went back to an older version as well. Maybe someone else can confirm on that point?

  13. 13 Posted by Stuart Beesley ... on 24 Oct, 2021 05:04 AM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    Sean has hinted that build 4059 will fix Darcula....

  14. 14 Posted by matthewsigal on 24 Oct, 2021 06:50 PM

    matthewsigal's Avatar

    Just installed the update and same issue. OS X shows Moneydance is "open" (appears in the dock with the dot underneath), but no window appears. I think I am using the Darcula theme.
    Any way to fix this without rolling back? (don't have an old version handy)

  15. 15 Posted by Stuart Beesley ... on 24 Oct, 2021 07:28 PM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    4059 is not out yet.
    You can edit config.dict to remove the theme.

  16. 16 Posted by Mark Meaders on 24 Oct, 2021 07:28 PM

    Mark Meaders's Avatar

    You can go to the Moneydance download page and find previous versions. I
    found the latest 2021 version and downloaded it and I got it to work.

    Darcula is the theme I had the issue.

  17. 17 Posted by Graeme MacArthu... on 25 Oct, 2021 03:04 PM

    Graeme MacArthur's Avatar

    I've also had a problem today upgrading from 2022 to 2022.1 on Big Sur 11.6. Moneydance apparently opens but no windows are available. Tried rebooting, tried re-installing but that didn't change anything. Happily I still had my download of 2022, so I re-installed that and it's working properly now. Some issue with 2022.1 for me.

  18. 18 Posted by Stuart Beesley ... on 25 Oct, 2021 03:08 PM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    launch 2022.. Change your theme to default and then try 2022.1 again.

    (not support, just a fellow user)

  19. 19 Posted by Graeme MacArthu... on 25 Oct, 2021 03:20 PM

    Graeme MacArthur's Avatar

    Thanks Stuart. That worked. Changing back to Darcula in 2022.1 messes it all up again. I'll just stay with 2022 until they fix Darcula. Thanks for your help.

  20. 20 Posted by Stuart Beesley ... on 25 Oct, 2021 03:29 PM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    I am led to understand that build 4059 will fix this (but it's not released yet)

  21. 21 Posted by vseaslcm on 26 Oct, 2021 12:53 AM

    vseaslcm's Avatar

    Switching to the Default theme does resolve the issue with 2022.1 not displaying anything. However, the Default theme makes the "Find and Replace" extension view nearly unusable, which is the reason for setting the Dracula theme. Hopefully, 4059 fixes one or both of these issues.

    (fellow user)

  22. 22 Posted by vseaslcm on 31 Oct, 2021 06:46 PM

    vseaslcm's Avatar

    2022.2 (4060) no longer has Dracula theme. It has Flat Dark which seems to work fine. This is on MacOS X.

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

24 Jan, 2022 12:53 AM
24 Jan, 2022 12:15 AM
23 Jan, 2022 09:39 PM
23 Jan, 2022 09:20 PM
23 Jan, 2022 09:19 PM