Crashes in Windows 10

Paul Jackson's Avatar

Paul Jackson

24 Oct, 2021 06:53 AM

Two apps are open: MS Edge + Moneydance

This was done, unintentionally, but did happen after PC was shut down then restarted.
1. Click and drag a shortcut on the Desktop.
2. Pass over edge of Moneydance window, partially with the shortcut.
3. PC freezes, apps are unusable.
4. CTRL+ALT+DEL to shut down and/or restart PC.

  1. Support Staff 1 Posted by Ethan on 24 Oct, 2021 08:25 PM

    Ethan's Avatar

    Hello,

    That's interesting. Unfortunately I'm not able to recreate this on my test system. What is this shortcut to (a program, file, etc)?

    Ethan
    Infinite Kind Support

  2. 2 Posted by Paul Jackson on 25 Oct, 2021 02:27 AM

    Paul Jackson's Avatar

    Hi Ethan. I'm responding from a different device... but, I believe the
    shortcut(s) were from a couple simple pdf files.
    Please advise if you'd like more detail.
    Thank you, Paul

  3. 3 Posted by Paul Jackson on 25 Oct, 2021 12:52 PM

    Paul Jackson's Avatar

    Latest Breaking News...

    Hi Ethan,
       I ran some tests this morning, incorporating different scenarios to see
    if Moneydance Crashes on my PC.
    Results:
    1. The [first] run-through by dragging a shortcut of a pdf file over the
    Moneydance window-- BOOM, *CrAsH *(dragged file is 'frozen' over Moneydance
    window).
    2. Restart PC.
    3. Open Moneydance.
    4. Drag aforementioned shortcuts, plus, any other file or folder I could
    find on my Desktop over the Moneydance window-- *NO CRASH*!
    5. I then resumed normal computer usage and conducted that 'drag-test'
    while TV was playing in a browser tab, then while playing Pandora in a
    browser tab-- *NO CRASH*!
    6. ALL was looking good, PC operating nicely.
    7. Then, in the middle of normal computer use-- all going well, out of the
    blue, I dragged a shortcut over the Moneydance window-- BOOM, *CrAsH*.
    8. Rather than Restarting PC, I chose to simply hit [CTRL+Alt+Del] which
    immediately brought me out of the 'frozen' state.
    9. Resumed normal computer usage and conducted a plethora of 'drag-tests'-- *NO
    CRASH*!
    Conclusion-- No Worries, it's only a tempermental computer glitch.

    Paul :-)
    --- <><

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