Money Dance: suddenly an odd screen

Peter Smith's Avatar

Peter Smith

24 Oct, 2021 01:39 PM

The presentation of our current account is suddenly inverted with the most recent and pending transactions at the top. This is accompanied by a correct total balance in the box at bottom right but incorrect item balances on each line - out by over £3000.
Towards the bottom of the screen, a horizontal bar has appeared with ‘2947 Unconfirmed Transactions’ on it. Below that it lists transactions from July 2014. The only unconfirmed transactions we would have would be very recent and very few.
What is happening?
Our other accounts have become similarily inverted but have many fewer transactions.

  1. 1 Posted by derekkent23 on 24 Oct, 2021 02:36 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Peter.

    Sounds like an Unconfirmed Transaction window and/or a Sort order issue.
    To the right of the New Transaction button is the split screen button click this to toggle the Unconfirmed Transaction window.
    Also Highlight a transaction, right click a note the two selections.
    Ascending and Sort By.
    Make the required selection for both.
    You can also change sort order by clicking the headings, Date, Description etc. Note the arrow right of the selected sort order heading. Clicking again changes ascending / descending order.

    Hope this helps

  2. Support Staff 2 Posted by Ethan on 24 Oct, 2021 07:41 PM

    Ethan's Avatar

    I agree this sounds like a sorting issue. Let us know if the above suggestion doesn't help. Consider also attaching a screenshot of part of what you are seeing if we're not understanding your description. If you're not sure how to take a screenshot, please see http://www.take-a-screenshot.org/. Remember that you're posting to a public forum.

    Ethan
    Infinite Kind Support

  3. 3 Posted by Peter Smith on 25 Oct, 2021 07:33 AM

    Peter Smith's Avatar

    Hi Derek
    You ought to be a member of Support Staff - highly paid!!
    Your response was fast, very clear and, most importantly, worked!
    Thank you very much.
    Best wishes
    Peter

    Sent from my iPad

  4. 4 Posted by derekkent23 on 25 Oct, 2021 08:44 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Peter.

    Glad I was able to help.

    Have Fun, Stay Safe.

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac