Update to 2022 only opens as trial and I can't find my latest registration code because I now have a demo version installed

Paul Cruickshank's Avatar

Paul Cruickshank

26 Oct, 2021 03:28 PM

Yesterday I followed your link for a discounted upgrade to moneydance 2022 and paid £22.25 to an outfit called paddle.com. I could see no instructions on the screen as to what to do next to install the upgrade so I sat back and waited an email confirming my payment and instructing how to upgrade this discounted version.

I have seen no email at all, so today I clicked on upgrade and it downloaded and installed the 2022 version - but it was the demo version, and as I no longer have the old previously installed version I don’t have access to my registration code.

So I am now stuck with an unusable copy of moneydance.

Please advise how I can get out of this and carry on using this program at either 2020 or 2021 or even 2022 level.
  
Thank you

  1. 1 Posted by Paul Cruickshan... on 26 Oct, 2021 03:34 PM

    Paul Cruickshank's Avatar

    Your 'lost key' system has just sent me 2 old keys, from 2012 and 2014. I am certain that I have upgraded since 2014, but when I entered the 2014 key, it was rejected as incorrect.
    Please help further

  2. 2 Posted by Stuart Beesley ... on 26 Oct, 2021 03:39 PM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    Install Toolbox extension, click General Menu, then View MD Config file..
    Hit CTRL-F (or CMD-F) and search for 'gen.lic' (same key strokes to repeat). You should see your installed keys..

    The download the version that matches your key:
    https://infinitekind.com/previous-versions-of-moneydance

  3. Support Staff 3 Posted by Sean Reilly on 26 Oct, 2021 08:41 PM

    Sean Reilly's Avatar

    Hi Paul,

    I can see your purchase from the 25th in the system and have had Paddle re-send the email with your new license key. Can you make sure you check your spam folder in case the license key email ended up there?

    We appreciate your support!

    Thanks,
    Sean

    --
    Sean Reilly
    Developer, The Infinite Kind
    https://infinitekind.com

  4. 4 Posted by Paul Cruickshan... on 27 Oct, 2021 09:04 AM

    Paul Cruickshank's Avatar

    Thank you for your help Sean.... all now sorted.

    Paul

  5. Maddy closed this discussion on 27 Oct, 2021 09:19 AM.

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