Windows Moneydance 2022.2(4060) ISSUE when Reconncile Credit Card Account

santiballes's Avatar

santiballes

31 Oct, 2021 11:38 AM

When I try to reconcile a credit card account, the reconciliation window does not appear, the program stops and I have to abort it to continue.

  1. 1 Posted by -Kevin N. on 31 Oct, 2021 12:37 PM

    -Kevin N.'s Avatar

    Hi santiballes,

    What is likely at play here is that the reconcile window is rendering off-screen.

    When opened, the Reconcile window takes focus from the main Moneydance window.
    Without the ability to interact with the Reconcile window, (e.g. click OK/Cancel) Moneydance will appear to have frozen.

    There are a few different means of resolving this issue.

    1) Many times this issue is caused by connecting a second monitor and subsequently removing it. If applicable, try reconnecting the second monitor so as to access the orphaned window.

    2) Call up the Reconcile window. (Moneydance will appear to have frozen)
    At this point, use key-combo ALT-SPACEBAR. (a small context menu may or may not appear at the edge of your monitor)
    Tap the letter 'M' on your keyboard so as to invoke the 'Move' command.
    Hold down the appropriate ARROW key on your keyboard (likely the LEFT ARROW key) to hopefully move the orphaned window back on-screen.

    3) Install the Toolbox extension and reset Moneydance's windows to their default locations.

    -Kevin N. (not a member of MD support)

  2. 2 Posted by santiballes on 31 Oct, 2021 01:16 PM

    santiballes's Avatar

    Hi Kevin,

     

    I used the second method to solve the problem. It worked!!

     

    Thank you. Regards,

     

    Santiago.

     

     

    De: -Kevin N. <[email blocked]>
    Enviado el: domingo, 31 de octubre de 2021 13:37
    Para: [email blocked]
    Asunto: Re: Windows Moneydance 2022.2(4060) ISSUE when Reconncile Credit Card Account [Problems #74380]

  3. 3 Posted by -Kevin N. on 31 Oct, 2021 02:02 PM

    -Kevin N.'s Avatar

    Hi Santiago,

    You're welcome. I'm glad to hear that it worked.

    Thank you for reporting back with your results.

    -Kevin N. (not a member of MD support)

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