App Keeps Crashing

Derrick's Avatar

Derrick

01 Nov, 2021 02:49 AM

Hi. Everytime I select a 'Category' the app crashes. Basically, cant enter any transaction.

Running on Version 2022.2 (4060) on Mac 10.15.7 Catalina

  1. Support Staff 1 Posted by Ethan on 01 Nov, 2021 03:27 AM

    Ethan's Avatar

    Hello,

    The next time this happens, can you send me your errlog.txt file? This may contain more detailed error messages, even if the program has crashed before being able to display them. If you're using Mac OS X, it should be located at one of these locations within your Home folder:

    ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt

    or:

    ~/Library/Application Support/Moneydance/errlog.txt

    If you have any trouble finding your Home Library folder, open Finder, select Go -> Go to Folder -> from the menu bar, and copy and paste in:

    ~/Library

    This should pull up your local Library folder.

    Ethan
    Infinite Kind Support

  2. 2 Posted by Derrick on 02 Nov, 2021 02:34 AM

    Derrick's Avatar

    Hi.

    Please see attached. Still cant use Moneydance. It looks like it keeps crashing. Reinstalled the program but still has the same issue.

  3. 3 Posted by Stuart Beesley ... on 02 Nov, 2021 07:17 AM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    Very odd. There is no error message. What happens if you turn iCloud sync off. Does it still ‘crash’?

  4. Support Staff 4 Posted by Maddy on 02 Nov, 2021 04:18 PM

    Maddy's Avatar

    Are you using a second monitor, for instance?
    Did you try rebooting your computer after running the update?

    --
    Maddy, Infinite Kind Support

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac