upgrading

Terri McCall Burkham's Avatar

Terri McCall Burkham

02 Nov, 2021 10:52 AM

I purchased Moneydance at least 12 years ago. I found my licence #B2005190. I tried to upgrade and the program will not except the number. I paid the upgrade fee. Thank you. Terri McCall Burkham

  1. 1 Posted by derekkent23 on 02 Nov, 2021 01:28 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Terri

    If you paid the upgrade fee on this site you would have been emailed a new key that will work when you install 2020 from https://infinitekind.com/preview
    How to install the key see https://infinitekind.tenderapp.com/kb/purchasing-and-upgrading/regi...

    The email would be from Paddle. Check your email trash folder.

    Hope this helps

  2. 2 Posted by Terri McCall Bu... on 02 Nov, 2021 01:33 PM

    Terri McCall Burkham's Avatar

    Thank you Derek. I'll try your recommendation.

  3. 3 Posted by Terri McCall Bu... on 02 Nov, 2021 01:50 PM

    Terri McCall Burkham's Avatar

    Derek,
    I followed the links you provided and was successful! Thank you!

  4. 4 Posted by derekkent23 on 02 Nov, 2021 02:30 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Terri

    Glad I was able to help.

    Have Fun, Stay Safe.

  5. Maddy closed this discussion on 02 Nov, 2021 02:42 PM.

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