Problem with Upgrade

Greg Oates's Avatar

Greg Oates

03 Nov, 2021 11:24 PM

On Mac OS upgrading to latest version which was said to be free based on my key entered. When I execute the app I get the attached screen (minus the Error Loading data overlay). When I click on the Moneydance 2 file I bet the Error Loading data window.

If I click on the data file itself it opens just fine.

  1. 1 Posted by dtd on 04 Nov, 2021 12:10 AM

    dtd's Avatar

    just a user

    no attached screen

  2. Support Staff 2 Posted by Maddy on 04 Nov, 2021 02:05 PM

    Maddy's Avatar

    Hi Greg,

    We are sorry to hear about the problem you have encountered.

    I can see you’ve received a reply from one of our knowledgeable Moneydance customers and I can confirm the same. However, generally I would recommend to try following the steps below:

    After downloading Moneydance 2022.2 (4060) from this page.

    You should double click the file to begin the installation process. You'll then be prompted to move the file from your Downloads folder to your Applications folder.

    You may be prompted to replace the existing version of Moneydance.
    If not, you should manually remove any older versions of the program.

    You should then navigate to your Applications folder, where you can remove any older versions of Moneydance that remain installed. Simply delete any older copies of the program. You might want to also check your Downloads folder, in case Moneydance has been accidentally installed here, and remove any older copies from this folder too.

    It might be useful to re-name the newest version of Moneydance to Moneydance 2022.2 (4060), to be easier to find. (Changing the application name won't effect the program or its functionality).

    You'll also need to reconfigure the Moneydance shortcut in your Dock.

    To do this 'right click' (or press Ctrl and click) on the Moneydance icon in your Dock and choose Options, then disable 'Keep in Dock'.

    Then open the newest version of Moneydance from within your Applications folder. Once running, 'right click' (or press Ctrl and click) on the Moneydance icon in your Dock and choose Options --> Keep in Dock.

    When Moneydance is running choose Help --> Register Moneydance. You can input your license key here, as required.

    Also select Help --> About Moneydance, where the version and build number will be displayed and you can check you're using the correct version. Below this, you'll either see 'Unregistered' or the license key will be displayed.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    Maddy, Infinite Kind Support

  3. System closed this discussion on 03 Feb, 2022 02:10 PM.

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