Moneydance freezes when reconciling

Stewart TUff's Avatar

Stewart TUff

04 Nov, 2021 11:18 PM

Hi,
When I take the option to reconcile an account, Moneydance freezes and is completely unresponsive. I need to end the task through the Task Manager. I upgraded to the latest version yesterday and the problem is continuing.

Any solutions?

  1. 1 Posted by tgilbert666 on 04 Nov, 2021 11:37 PM

    tgilbert666's Avatar

    I'm a fellow user and not support.

    It's most likely that the Reconcile window is rendering modally off-screen. This problem is raised weekly by a user-somewhere and the most common cause seems to be that an additional monitor has been reconfigured or removed.

    Solutions include:
    * Restoring the previous monitor configuration

    • Using the Windows/Mac/Unix system to move an application window

    • Installing the Toolbox Extension and resetting Windows positions

    • Renaming Config.Dict and reconfiguring MD settings from scratch including license info.

    A search on "hangs" or "freezes" will give you greater detail.

    (If on Windows, I find the Windows key plus the left arrow several times, is usually sufficient. I can't speak for Mac or Unix)

    Regards,
    Tony

  2. 2 Posted by Stewart TUff on 05 Nov, 2021 12:32 AM

    Stewart TUff's Avatar

    Thanks Tony - that did the trick!

  3. Maddy closed this discussion on 05 Nov, 2021 11:32 AM.

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