Moneydance will not start after upgrade to 2022.2 from 2022.1

Manish Patel's Avatar

Manish Patel

07 Nov, 2021 11:33 PM

Hi,

For some reason moneydance will not open or start anymore after upgrading. Can i get 2022.1? I could only find 2021.1

Thanks

  1. 1 Posted by dtd on 07 Nov, 2021 11:53 PM

    dtd's Avatar

    just a user

    The current stable release if you buy direct is
    Moneydance 2022.2 (4060)

    Did you possibly buy 2021.1 from the app store or something like that?

    You may have to pay for this upgrade depending on which version you were using before.

    That said - your problem is the program will not open or start anymore. Can you describe in some more detail the issues you are encountering?

  2. 2 Posted by dwg on 08 Nov, 2021 12:40 AM

    dwg's Avatar

    I'm a fellow user.

    The error log may provide us with additional information.

    If you are using Mac OS, it should be located at one of these locations within your Home folder:

    ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt

    or:

    ~/Library/Application Support/Moneydance/errlog.txt

    If you have any trouble finding your Home Library folder you can open Finder and hold down the option key while selecting the Go menu and the Library folder option should occur or you can open Finder and select Go -> Go to Folder and copy and paste in the following:

    ~/Library

    This should pull up your local Library folder.

    If you are using Windows, it should be located under your login directory at:

    C:\Users\(yourusername)\.moneydance\errlog.txt

    or

    C:\Documents and Settings\(yourusername)\.moneydance\errlog.txt

    Depending on your version of Windows

    If you are using Linux it should be located in your home folder at:
    ~/.moneydance/errlog.txt

  3. 3 Posted by Manish Patel on 08 Nov, 2021 12:59 AM

    Manish Patel's Avatar

    I found two error log files
    THis is the data from errlog.txt
    Starting Moneydance 2022.2 (4060) at Sun Nov 07 19:52:35 EST 2021
    Settings Folder: C:\Users\Manish\.moneydance
    OS: Windows 10 10.0 x86
    Java: 17 (Eclipse Adoptium)
    Is in sandbox: false; restricted file access: false
    Library path: c:\program files\moneydance\jre\bin;C:\Program Files\Intel\iCLS Client\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files\Calibre2\;C:\WINDOWS\System32\OpenSSH\;C:\Users\Manish\AppData\Local\Microsoft\WindowsApps;
    initialized extension moneyforesight in 0.139 seconds
    name and version =CSV Importer 22 for MD2015=
    initialized extension mdcsvimporter in 0.0 seconds
    Initializing fonts:
      default: [[Dialog]]
      printing: [[Agency FB, Dialog]]
      monospaced: [[Calibri, Monospaced]]
      coding: [[Hack, Monospaced]]
    fonts resolved:
     default: Dialog:18.0:style0
     mono: Calibri:18.0:style0
     coding: Hack:18.0:style0
     print: Agency FB:12.0:style0
     header: Dialog:20.0:style0
     register: Dialog:17.0:style0
     reportTitle: Dialog:32.0:style0
     calendarTitle: Dialog:17.0:style0
     reportHeader: Dialog:16.0:style0
     detailTitle: Dialog:20.0:style0
    Setting look and feel class to com.sun.java.swing.plaf.windows.WindowsLookAndFeel

    This is the data from hs_err_pid10520.log

    # A fatal error has been detected by the Java Runtime Environment:
    #
    # EXCEPTION_STACK_OVERFLOW (0xc00000fd) at pc=0x7a761119, pid=10520, tid=9588
    #
    # JRE version: OpenJDK Runtime Environment Temurin-17+35 (17.0+35) (build 17+35)
    # Java VM: OpenJDK Client VM Temurin-17+35 (17+35, mixed mode, emulated-client, serial gc, windows-x86)
    # Problematic frame:
    # C [awt.dll+0xd1119]
    #
    # No core dump will be written. Minidumps are not enabled by default on client versions of Windows
    #
    # If you would like to submit a bug report, please visit:
    # https://github.com/adoptium/adoptium-support/issues
    # The crash happened outside the Java Virtual Machine in native code.
    # See problematic frame for where to report the bug.

  4. 4 Posted by dwg on 08 Nov, 2021 01:31 AM

    dwg's Avatar

    Moneydance 2022.2 moved to Java 17, the next LTS version.

    It has been noted that the 32 bit version of Moneydance 2022.2 is not working. Many of us have tried it on various versions of Windows, both 64 & 32 bit Windows versions, with the same result.

    I have seen no information on the cause or solution at this stage.

    You can download 2022.1 from:

    https://infinitekind.com/stabledl/2022_4058/

  5. 5 Posted by Manish Patel on 08 Nov, 2021 01:37 AM

    Manish Patel's Avatar

    Thanks, the old version works

  6. 6 Posted by dwg on 08 Nov, 2021 03:02 AM

    dwg's Avatar

    The older version uses Java 15 on Windows and Linux.

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