Sync between Windows based computers

Robert Worthington's Avatar

Robert Worthington

08 Nov, 2021 08:26 AM

For me the entire setup of Sync appears to no longer work.

Had sync issues and Moneydance file copy on became corrupt so restored backup and renamed it on laptop. All accounts and transactions appeared normal [OK]

Attempted to resync a copy on my Desktop via method previously used (iCloud shared folder) but generated a Moneydance file with only one randomly named $0 account no matter what I did [NOK}

Then tried sync via OneDrive shared folder. Same result [NOK]

Finally tried via DropBox connection. Same result [NOK]

I certainly did not have anything like this issue when I first setup Moneydance. Very frustrated after wasting close to half a day on this!

  1. 1 Posted by Stuart Beesley ... on 08 Nov, 2021 09:15 AM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    Well that dataset is completely buggered (technical term).

    When you say ‘restored backup’, what do you mean? MD/File/Restore backup, or some other method? Ie did you restore from a xxx.moneydancearchive file?

    Do you have a recent, valid, xxx.moneydancearchive file?

    Who or what are you syncing with and is that sync copy ok?

  2. 2 Posted by robert.worthing... on 08 Nov, 2021 09:28 AM

    robert.worthington's Avatar

    Stuart;
    Thank for responding. I initially created the “restored” dataset by running the restore archive within MD.

    However at one point when getting frustrated with the whole process I may well have “restored” the dataset by copying the archive dataset to the MD Document folder and renaming it.

    Does MD “do other things” to the dataset when restoring it.

    I take it you’re basing your assessment of “buggered” based on things you are seeing in the error log I attached?

    Bob

  3. 3 Posted by Stuart Beesley ... on 08 Nov, 2021 10:03 AM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    The log is horrible.

    Do you mean you renamed xxx.moneydancearchive to xxx.moneydance? That would screw it up. The archive is a recursive zip of a folder with 100s of files.

    Step 1. Do File/Restore Backup using a good/recent xxx.moneydancearchive file. Leave sync off. Check it appears ok. Send new log so we can check it.

  4. 4 Posted by robert.worthing... on 08 Nov, 2021 10:39 AM

    robert.worthington's Avatar

    Stuart

    Whilst it doesn’t explain my initial sync problem it may certainly explain issues I’ve experienced down the track.

     

    Pardon my ignorance but where is the error log on the dataset when you haven’t attempted to sync the file. The only place I’ve seen such a file is in the sync folder.

     

    Regards

     

    Bob

  5. 5 Posted by Stuart Beesley ... on 08 Nov, 2021 10:42 AM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    Just open the restored file in MD and then Help/Console. This is the console errlog.txt file.

  6. 6 Posted by dwg on 08 Nov, 2021 10:50 AM

    dwg's Avatar

    As Stuart said your log looks horrible and as indicated the first step is to get a good data set from a backup before you go any further. Without a solid data set you cannot go any further, it just digs a bigger hole.

  7. 7 Posted by dwg on 08 Nov, 2021 10:55 AM

    dwg's Avatar

    The error log is in the same place irrespective of syncing, On Windows that means in the .moneydance folder under your login. The console log is a more detailed view of what ends up the the error log.

  8. 8 Posted by robert.worthing... on 08 Nov, 2021 10:56 AM

    robert.worthington's Avatar

    Stuart;

    Thanks for your help, it’s greatly appreciated. Been using MD for a while after swapping Reckon Personal (Quicken) for it but hadn’t fiddled much with Sync because it had appeared to work up until recently.

     

    I’ve restored what I believe is a good archive copy from within MD.

     

    I have attached the console file. To my inexperienced eye the file does not contain anything untoward but please let me know.

     

    Thanks and regards

     

    Bob

  9. 9 Posted by Stuart Beesley ... on 08 Nov, 2021 11:21 AM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    It’s still not great. As it shows damage (eg root account missing, and it added a new one). Before we go further.

    1/ please verify that your net worth and all reports/values are ok?

    2/ restart MD again and post yet another console log. I want it clean before we progress.

  10. 10 Posted by robert.worthing... on 08 Nov, 2021 11:32 AM

    robert.worthington's Avatar

    Stuart;

    Net worth and balance of accounts all look good.

     

    Console log copy from most recent start attached.

     

    Bob

  11. 11 Posted by Stuart Beesley ... on 08 Nov, 2021 11:40 AM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    There’s something very odd going on.

    It says: loading dataset: C:\Users\Robert Worthington.moneydance\Documents\1fe10035-f747-4b4b-a6d5-fe39caf8c50e.tempmoneydance

    Then references: WORTHINGTON 2016-Onwards (d2706d87-e606-4b10-97b7-deb9a13da5f5

    Then loading dataset: C:\Users\Robert Worthington.moneydance\Documents\WORTHINGTON 2016-Onwards-20211108-0912.moneydance

    Then loading archive file. resetting sync uuid

    So, do you know where this file is:
    C:\Users\Robert Worthington.moneydance\Documents\1fe10035-f747-4b4b-a6d5-fe39caf8c50e.tempmoneydance ?? Do you need it, if not, delete it.

    Is this the restored file that you are opening: C:\Users\Robert Worthington.moneydance\Documents\WORTHINGTON 2016-Onwards-20211108-0912.moneydance?

    How are you opening this file?

    Can you delete the first file, then restart MD again, then send yet another console log ?

  12. 12 Posted by robert.worthing... on 08 Nov, 2021 12:04 PM

    robert.worthington's Avatar

    Stuart;

    Could not locate the file referenced.

     

    Updated log file attached. The root problem is persisting.

     

    Bob

  13. 13 Posted by Stuart Beesley ... on 08 Nov, 2021 12:13 PM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    This log is fine... No errors... Nothing 'bad' occurring... It's loading:

    C:\Users\Robert Worthington.moneydance\Documents\WORTHINGTON 2016-Onwards.moneydance

    So, if your values and networth, etc, looks OK, then let's proceed..

    1/ Make a new backup. File/Export Backup.
    2/ File/Syncing, Dropbox folders...

    See what happens..

    Then restart MD and send yet another log...

  14. 14 Posted by Stuart Beesley ... on 08 Nov, 2021 12:14 PM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    .. Networth (not network)...

  15. 15 Posted by robert.worthing... on 08 Nov, 2021 12:22 PM

    robert.worthington's Avatar

    Stuart;

    Thanks for your help thus far.

     

    I will do that final step tomorrow morning local time as it’s now past my bed-time. I’ve also loaded your diagnostic extension.

     

    Thanks to that, I note that my restored dataset is SECONDARY which is currently correct but it now needs to become the PRIMARY. What I can’t see is how to change that setting.

     

    Thanks again,

     

    Bob

  16. 16 Posted by Stuart Beesley ... on 08 Nov, 2021 12:26 PM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    Toolbox extension. Advanced mode. Promote dataset to primary.

  17. 17 Posted by Robert Worthing... on 08 Nov, 2021 11:25 PM

    Robert Worthington's Avatar

    Stuart;
    Master copy re-established. Backup done and archived.
    Extraneous files removed from all devices and the various sync methods I had tried.

    I have gone back to using “free” Dropbox sync rather than iCloud Drive now I properly understand how MD does not require direct access to Dropbox folders on devices and the 3 device limit does not restrict number of devices that can sync..

    All sync copies re-established and now sync up OK.

    I had previously used a shared folder on the iCloud Drive to sync between devices preparatory to what I’d read about users being able to sync via iCloud in an upcoming version. I now read that this is only available on Mac anyway so I’d lost access to MD through my iPad for nothing if my quick reading of the state of things is correct.

    ICloud shared folders seem to present some issues on Windows machines anyway and I think this is what created my sync issues in the first place. The subsequent issues were of my own making as far as I can see. These included the way a backup file has to be restored and the role of primary and secondary datasets. I now have a much better understanding thanks to your help.

    ICloud Drive sync on Windows seems to be hit and miss on occasion with the timing of its synchronisation, far more than OneDrive at least. I believe that, for whatever reason, the synchronisation of iCloud Drive on my Windows laptop (which was MD secondary) got out of step with my Windows Desktop where I had the MD primary dataset. However I tend to use the laptop far more frequently these days and hadn’t tried to use MD on my Desktop for more than a month. When I tried to use MD on my Desktop yesterday I knew from the state of transactions that it was out of date but no amount of cajoling ICloud to refresh the shared folder seemed to work.

    The problems followed on as I tried to re-establish sync from a dataset that was set up as secondary I believe. What followed that was a mess of purely my own making.

    Once again thanks for your help. You got me back on track again with the added bonus I now have iPad access again!

    Regards

    Bob

    Sent from my iPad

  18. 18 Posted by Stuart Beesley ... on 09 Nov, 2021 07:18 AM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    Good info. 👍

    Toolbox 🧰 +1 😃

  19. Maddy closed this discussion on 09 Nov, 2021 11:11 AM.

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