Synching between 2 computers

Akhtar Ahmed's Avatar

Akhtar Ahmed

10 Nov, 2021 03:43 AM

Bank to Bank transfer of different currencies transactions are not synced - such transactions are ignored in syncing process. Please suggest a solution.

  1. Support Staff 1 Posted by Maddy on 10 Nov, 2021 09:15 AM

    Maddy's Avatar

    Hi,

    We are sorry to hear about the problem you have encountered.

    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Moneydance --> About Moneydance, where the version and build number will be displayed.

    Can you let me know which operating system you're running on your computer/s?

    Do you download transactions from the bank, or do you input all transactions manually?
    If you download from the bank, do you use Direct Connect automatic downloads, or do you download files from the banks website? If you download from the banks site, which file format do you use?
    Are the "missing" transactions "split transactions"?
    Which sync method do you have selected when you navigate to File --> Syncing?

    --
    Maddy, Infinite Kind Support

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