"Open in Preview"

Margaret Lacson's Avatar

Margaret Lacson

19 Nov, 2021 08:12 AM

I upgraded to Version 2022. I used to be able to "Open in Preview" when I clicked on the "Print" command. Now when I click on "Open in Preview" the command goes to the printer directly and the printer prints out the page/s. I need this "Open in Preview" because I want to put some files back to back. Can you help me with this issue? I am using a MacBook Pro with the macOS Big Sur version 11.6. Thank you for your help

  1. Support Staff 1 Posted by Maddy on 19 Nov, 2021 09:35 AM

    Maddy's Avatar

    Hi Margaret,

    We are sorry to hear about the problem you have encountered.

    Other customers have reported the same problem and it seems to be a Java issue with the newest MacOS. There is an existing ticket in our ticketing system about this and I've attached it to this discussion. The developers will be looking into it and we will notify you when there are any updates on the topic.

    Please let us know if we can be of further assistance!

    Maddy, Infinite Kind Support

  2. 2 Posted by MLLacson Marykn... on 19 Nov, 2021 09:38 AM

    MLLacson Maryknoll's Avatar

    Thank you. I appreciate your response and will wait for a solution to this issue.


  3. System closed this discussion on 18 Feb, 2022 09:40 AM.

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