Mac Monterey on an M1 Max MacBook Pro

john's Avatar

john

19 Nov, 2021 09:40 AM

I have just migrated to this machine from an Intel based MacBook Pro and have run into a problem with MoneyDance

When trying to edit a transaction in a register, right clicking doesn't pop up a menu with all the editing options.This is a big problem since I cannot delete or move any transactions as I cannot find anything in the main menu system to perform these functions.

I am assuming this is something to do with M1 compatibility?

John

  1. Support Staff 1 Posted by Maddy on 19 Nov, 2021 09:52 AM

    Maddy's Avatar

    Hi John,
    Thank you for contacting Moneydance support.

    You are correct, this is a compatibility issue.

    I've checked our records using your email address and I have located your purchase history. I can confirm that your license key is valid for use with Moneydance 2017, Moneydance 2019 and Moneydance 2020.
    To function properly your operating system - Monterey requires Moneydance 2022.
    For upgrading to Moneydance 2022, you can enter your current license key into the 'Upgrading?' box on this page to redeem a 50% discount. After purchasing, you'll be sent a new license key via email.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by john on 19 Nov, 2021 10:50 AM

    john's Avatar

    Hi Maddy

    Thanks for your reply but I regret that I am already using version 2022.2 and experiencing this problem.

    John

  3. Support Staff 3 Posted by Maddy on 19 Nov, 2021 11:40 AM

    Maddy's Avatar

    Please can you send us your Moneydance error logs? The logs should include information about what might be causing the problem.

    They are saved on your computer as an errlog.txt file.

    You can get to your error logs as follow:

    1) navigate to Help->Console Window to show the console log in a window

    or

    2) in the Finder, press ⌘⇧G and then copy and paste ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support into the field and press enter/return.

    At that point the finder will show an internal folder which contains the errlog.txt file which contains the log.

    Finally you can paste the full content to your next reply here.

    Thank you

    --
    Maddy, Infinite Kind Support

  4. 4 Posted by john on 19 Nov, 2021 11:51 AM

    john's Avatar

    Thanks Maddy. Error log attached.

    John

  5. Support Staff 5 Posted by Maddy on 19 Nov, 2021 12:04 PM

    Maddy's Avatar

    Could you let us know if using the keyboard shortcuts works for you?

    Are you using dual monitors?

    Can you try upgrading to the latest preview version and let us know if you see any improvement?
    Moneydance 2022.3 (4061) is now available to download from this page.

    Thank you

    --
    Maddy, Infinite Kind Support

  6. 6 Posted by john on 19 Nov, 2021 12:18 PM

    john's Avatar

    Thanks Maddy for your very prompt reply.

    1 - CTR/Click works but Right-Click doesn't.
    2 - I am using dual monitors.
    3 - 2022.3 (4061) does not resolve the issue.

    Thanks
    John

  7. Support Staff 7 Posted by Maddy on 19 Nov, 2021 12:30 PM

    Maddy's Avatar

    Thank you for the additional information, John!

    Could you navigate to Extensions->Manage Extensions and install the Toolbox.
    Launch Toolbox, navigate to Toolbox Options (on top left corner) and select -
    Advanced Mode choose the Menu: General Tools. Scroll down and choose to - Reset Windows Display Settings.

    --
    Maddy, Infinite Kind Support

  8. 8 Posted by john on 19 Nov, 2021 12:32 PM

    john's Avatar

    Hi Maddy

    I have just discovered that Right-Click is not working anywhere so looks like a system issue rather than MoneyDance?

    John

  9. 9 Posted by john on 19 Nov, 2021 12:38 PM

    john's Avatar

    Hi Maddy

    For some reason secondary click was deselected in system preferences, changing this has resolved the problem.

    Strange because this is a brand new machine and the system appears to have defaulted to this which is most unusual.

    So sorry to have taken up your time on a problem that proved to not be of your making.

    John

  10. Support Staff 10 Posted by Maddy on 19 Nov, 2021 12:40 PM

    Maddy's Avatar

    Not at all, John!

    Thank you for letting us know and for sharing your solution.

    I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

    --
    Maddy, Infinite Kind Support

  11. Maddy closed this discussion on 19 Nov, 2021 12:40 PM.

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