tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/75037-mac-monterey-on-an-m1-max-macbook-proInfinite Kind: Discussion 2021-11-19T12:40:59Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/494989362021-11-19T09:52:40Z2021-11-19T10:00:03ZMac Monterey on an M1 Max MacBook Pro<div><p>Hi John,<br>
Thank you for contacting Moneydance support.</p>
<p>You are correct, this is a compatibility issue.</p>
<p>I've checked our records using your email address and I have located your purchase history. I can confirm that your license key is valid for use with Moneydance 2017, Moneydance 2019 and Moneydance 2020.<br>
To function properly your operating system - Monterey requires Moneydance 2022.<br>
For upgrading to Moneydance 2022, you can enter your current license key into the 'Upgrading?' box on <a href="https://infinitekind.com/purchase">this page</a> to redeem a 50% discount. After purchasing, you'll be sent a new license key via email.</p>
<p>I hope this information is helpful. Please let us know if you have further questions or need more assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/494989362021-11-19T10:50:42Z2021-11-19T10:50:42ZMac Monterey on an M1 Max MacBook Pro<div><p>Hi Maddy</p>
<p>Thanks for your reply but I regret that I am already using version 2022.2 and experiencing this problem.</p>
<p>John</p></div>johntag:infinitekind.tenderapp.com,2009-01-14:Comment/494989362021-11-19T11:40:17Z2021-11-19T11:40:17ZMac Monterey on an M1 Max MacBook Pro<div><p>Please can you send us your Moneydance error logs? The logs should include information about what might be causing the problem.</p>
<p>They are saved on your computer as an errlog.txt file.</p>
<p>You can get to your error logs as follow:</p>
<p>1) navigate to <strong>Help->Console Window</strong> to show the console log in a window</p>
<p>or</p>
<p>2) in the Finder, press ⌘⇧G and then copy and paste <code>~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support</code> into the field and press enter/return.</p>
<p>At that point the finder will show an internal folder which contains the errlog.txt file which contains the log.</p>
<p>Finally you can paste the full content to your next reply <a href="https://infinitekind.tenderapp.com/discussions/problems/75037-mac-monterey-on-an-m1-max-macbook-pro">here</a>.</p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/494989362021-11-19T11:51:28Z2021-11-19T11:51:28ZMac Monterey on an M1 Max MacBook Pro<div><p>Thanks Maddy. Error log attached.</p>
<p>John</p></div>johntag:infinitekind.tenderapp.com,2009-01-14:Comment/494989362021-11-19T12:04:26Z2021-11-19T12:04:26ZMac Monterey on an M1 Max MacBook Pro<div><p>Could you let us know if using the <a href="https://infinitekind.tenderapp.com/kb/general/keyboard-shortcuts-in-moneydance">keyboard shortcuts</a> works for you?</p>
<p>Are you using dual monitors?</p>
<p>Can you try upgrading to the latest preview version and let us know if you see any improvement?<br>
Moneydance 2022.3 (4061) is now available to download from <a href="https://infinitekind.com/preview">this page</a>.</p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/494989362021-11-19T12:18:20Z2021-11-19T12:18:20ZMac Monterey on an M1 Max MacBook Pro<div><p>Thanks Maddy for your very prompt reply.</p>
<p>1 - CTR/Click works but Right-Click doesn't.<br>
2 - I am using dual monitors.<br>
3 - 2022.3 (4061) does not resolve the issue.</p>
<p>Thanks<br>
John</p></div>johntag:infinitekind.tenderapp.com,2009-01-14:Comment/494989362021-11-19T12:30:00Z2021-11-19T12:30:00ZMac Monterey on an M1 Max MacBook Pro<div><p>Thank you for the additional information, John!</p>
<p>Could you navigate to <strong>Extensions->Manage Extensions</strong> and install the Toolbox.<br>
Launch Toolbox, navigate to Toolbox Options (on top left corner) and select -<br>
<strong>Advanced Mode</strong> choose the Menu: <strong>General Tools</strong>. Scroll down and choose to - <strong>Reset Windows Display Settings</strong>.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/494989362021-11-19T12:32:42Z2021-11-19T12:32:42ZMac Monterey on an M1 Max MacBook Pro<div><p>Hi Maddy</p>
<p>I have just discovered that Right-Click is not working anywhere so looks like a system issue rather than MoneyDance?</p>
<p>John</p></div>johntag:infinitekind.tenderapp.com,2009-01-14:Comment/494989362021-11-19T12:38:56Z2021-11-19T12:38:56ZMac Monterey on an M1 Max MacBook Pro<div><p>Hi Maddy</p>
<p>For some reason secondary click was deselected in system preferences, changing this has resolved the problem.</p>
<p>Strange because this is a brand new machine and the system appears to have defaulted to this which is most unusual.</p>
<p>So sorry to have taken up your time on a problem that proved to not be of your making.</p>
<p>John</p></div>johntag:infinitekind.tenderapp.com,2009-01-14:Comment/494989362021-11-19T12:40:57Z2021-11-19T12:40:57ZMac Monterey on an M1 Max MacBook Pro<div><p>Not at all, John!</p>
<p>Thank you for letting us know and for sharing your solution.</p>
<p>I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy