tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/75043-bug-new-transactions-on-ios-iphoneInfinite Kind: Discussion 2022-02-22T09:20:20Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/494992412021-11-22T13:07:06Z2021-11-22T13:07:06ZBug - new transactions on iOS (iPhone)<div><p>Hi Dave,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>Which version and build of Moneydance are you using?<br>
To check, open Moneydance and select Moneydance --> About Moneydance, where the version and build number will be displayed.</p>
<p>Can you let me know which operating system you're running on your computer?</p>
<p>Is the data on your desktop up-to-date?<br>
When you navigate to File --> Syncing, which syncing method do you have selected?<br>
Have you tried uninstalling the mobile app and reinstalling version 2.23 from the <a href="https://apps.apple.com/gb/app/moneydance/id367748818">Mac App Store</a>?</p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/494992412021-11-22T17:09:33Z2021-11-22T17:09:35ZBug - new transactions on iOS (iPhone)<div><p>Hi Maddy</p>
<p>Not sure what my desktop (Mac) has to do with the issue as the problem is limited to my iPhone and occurs randomly when I’m trying to save a new transaction, but here goes…</p>
<p>Version 2022.2 (4060)</p>
<p>MacOS Catalina 10.15.7</p>
<p>Data on the desktop is up to date and synced</p>
<p>Sync method: Dropbox folder</p>
<p>I currently have version 2.23 on my iPhone</p>
<p>Regards</p>
<p>Dave</p></div>Dave Ashleytag:infinitekind.tenderapp.com,2009-01-14:Comment/494992412021-11-22T19:02:57Z2021-11-22T19:03:44ZBug - new transactions on iOS (iPhone)<div><p>@Dave, the phone is a secondary access to the synchronized data folder. The Desktop Mac is a primary access so it does matter. Especially if MD versions are wildly different and out of date. Doesn't seem to be an issue here.</p>
<p>I would try completely resetting the sync.<br>
1. Turn off sync on your desktop (primary computer) and quit MD.<br>
2. Find the .moneydancesync folder in Dropbox or iCloud and delete it<br>
3. Open MD on the iPhone an hopefully it will show an error and no data. (it has been awhile since I tried the iPhone app and had other issues that I didn't debug)<br>
4. Close the iPhone app<br>
5. Main computer, turn on sync (Dropbox Folder seems to work the best)<br>
6. Wait for the Dropbox icon to show that files/folders are synced<br>
7. Open the iOS app and connect to the new sync system</p>
<p>(hopefully someone will correct me if I have left out a step but this is the general idea to start the sync over again)</p>
<p><a href="https://infinitekind.tenderapp.com/kb/syncing-and-sharing-data/syncing-with-mobile-app">https://infinitekind.tenderapp.com/kb/syncing-and-sharing-data/sync...</a></p>
<p>(NOT IK support)</p></div>sthtag:infinitekind.tenderapp.com,2009-01-14:Comment/494992412021-11-23T09:17:52Z2021-11-23T09:17:52ZBug - new transactions on iOS (iPhone)<div><p>In addition to what sth suggested, from the mobile app, choose <strong>disconnect</strong> before restarting the sync process.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy