moneydance files

Jean Dotson's Avatar

Jean Dotson

23 Nov, 2021 12:05 AM

In August I had three years of financial files and records recorded in money dance. Today I have nothing. Same computer. have searched for files and can't find any. do I really have to restart 2021?

  1. 1 Posted by derekkent23 on 23 Nov, 2021 08:01 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Jean

    For anyone to be able to help you need to provide more information.
    What is your computer operating system, Windows, Mac or Linux and its version.
    What version/build of Moneydance are you running e.g. Moneydance 2021.3(4061)
    You state I have nothing what do you mean? Post a screen shot of what you see. When you open Moneydance does it look like you have just created a new data set using FILE (MONEYDANCE on Mac) – NEW? Have you used FILE (MONEYDANCE on Mac) – OPEN to see if your data set is listed?
    With this information others may be able to help.

  2. Support Staff 2 Posted by Maddy on 23 Nov, 2021 11:34 AM

    Maddy's Avatar

    Hi Jean,

    We are sorry to hear about the problem you have encountered.

    In addition to what derekkent23 already mentioned, can I ask you if you have upgraded your operating system recently (to Big Sur or Monterey), perhaps?
    I've checked our records using your email address and I have located your purchase history. I can confirm your license key is valid for use with Moneydance 2017, Moneydance 2019 and Moneydance 2020.
    However, if you have upgraded your operating system you might need to upgrade Moneydance as well.
    To do so, you can simply enter your current license key here.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  3. 3 Posted by sth on 23 Nov, 2021 02:12 PM

    sth's Avatar

    No.
    Is this the same Account Book data file? Is it empty? Or are you not finding the data file.
    What OS? What version of MD?
    Have you loaded the Toolbox extension and used it to search for data files?
    Have you upgraded your OS since August? Different account?
    Did you keep your MD files in the default location?
    You did not turn off automatic backups, right?
    (going to need much more information to help and now just making generic suggestions)

  4. 4 Posted by Jean Dotson on 25 Nov, 2021 07:16 PM

    Jean Dotson's Avatar

    so I bought the update but when I request the key, it sends me one from 2018

  5. 5 Posted by derekkent23 on 25 Nov, 2021 08:48 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Jean

    You have had three replies to your request for help but you have not answered the questions in those post. If you want others to help you need to answer the questions.

    The only thing you posted was:

    ‘so, I bought the update but when I request the key, it sends me one from 2018’

    All very vague.

    If you purchased an upgrade key for Moneydance 2022 from https://infinitekind.com/purchase you should have been sent an email with the key from a company called Paddle. Check your trash.

    There was no Moneydance 2018 released so there was no 2018 key.

  6. 6 Posted by sth on 26 Nov, 2021 12:49 AM

    sth's Avatar

    The key might be the same from when you purchased it in 2018 and is a 2017 key as Maddie said. But did you update your OS or why are you updating and this will not fix a lost file. There are several people trying to help here, but without answers and information there isn't much we can do.
    (Not IK Support)

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