cant force quit

cookie87's Avatar

cookie87

24 Nov, 2021 01:48 PM

Moneydance is hung up at downloading and I can't force quit (quitting doesn't work either). Ideas?

  1. Support Staff 1 Posted by Maddy on 24 Nov, 2021 01:52 PM

    Maddy's Avatar

    Hi,

    We are sorry to hear about the problem you have encountered.

    Upgrading to the latest preview version should hopefully fix the problem for you. Moneydance 2022.3 (4061) is available to download from this page.

    If the problem persists, please send us your Moneydance error logs? The logs should include information about what might be causing the problem.

    They are saved on your computer as an errlog.txt file.

    You can get to your error logs as follow:

    1) navigate to Help->Console Window to show the console log in a window

    or

    2) in the Finder, press ⌘⇧G and then copy and paste ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support into the field and press enter/return.

    At that point the finder will show an internal folder which contains the errlog.txt file which contains the log.

    Finally you can paste the full content to your next reply here.

    Thank you

    --
    Maddy, Infinite Kind Support

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