App not syncing after upgrade

Hannah Barr's Avatar

Hannah Barr

25 Nov, 2021 03:36 PM


I purchased a license for MoneyDance and also upgraded to 4060 version.

I have 2 computers at home, and now the 2 computers are not syncing so when I make changes on one computer it doesn't reflect on the other.

Can you please assist?

thank you

  1. Support Staff 1 Posted by Maddy on 25 Nov, 2021 04:38 PM

    Maddy's Avatar

    Hi Hannah,

    We are sorry to hear about the problem you have encountered.

    Firstly, I would recommend updating Moneydance to the latest preview version.
    Moneydance 2022.3 (4062) is now available to download from this page.
    Please note you should run the update on both machines.
    Then, you should proceed as follow:
    1. Set all computers to Don’t Sync.
    2. After running the update
    3. Restart the syncing process
    4. From the Primary computer (where you data is stored in the default location you should navigate to File–> Syncing and choose Dropbox Folder
    5.Take note of your passphrase or set one - you will need to enter the same on the other computer
    6. On the secondary computer, please navigate to File –> New– >Open Synced File choose the same sync method and enter the same passphrase as the primary computer.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    Maddy, Infinite Kind Support

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