MD hanging while importing QIF files

Richard Baker's Avatar

Richard Baker

25 Nov, 2021 05:49 PM

I am running the latest version of Money Dance and found that it has just started hanging after importing QIF files from Santander Bank. The import is complete, it is just that I need to kill MD using task manager and then reboot to continue working.
Any suggestions any one else experiencing this? Is this specific to a recent change in the Santander generated file?

  1. 1 Posted by sth on 25 Nov, 2021 05:59 PM

    sth's Avatar

    Richard,
    When you say "the latest" version it is unclear since versions are updated continually and while it may have been the latest you know of when you started this message, it might not be the latest when you finished or when others look at the message.

    If your version is lower than build 2022.2(4060), I would update to the latest preview (currently 2022.3(4062)). That build fixed a problem with the qif import settings window not appearing.

    (NOT IK Support)

  2. 2 Posted by sth on 25 Nov, 2021 06:02 PM

    sth's Avatar

    Once you kill MD, there is an errlog.txt file that has a lot of information on what the problem might be. Posting this will help a lot (or even looking at it for error messages) This file is at:
    C:\Users(yourusername).moneydance\errlog.txt

    (Scott, NOT IK Support)

  3. 3 Posted by Richard Baker on 25 Nov, 2021 06:05 PM

    Richard Baker's Avatar

    When I clicked on the link on the home page of the app it told me that I was up todate. The help menu indicates that I am running 2021 (2006) so clearly the first step is to look for the latest update on the IK website.

     

    I may be back….

     

    Thx

    Richard

  4. Support Staff 4 Posted by Maddy on 26 Nov, 2021 01:39 PM

    Maddy's Avatar

    Hi Richard,
    Can you try upgrading to the latest preview version, as this should hopefully fix the problem for you?
    Moneydance 2022.3 (4062) is now available to download from this page.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

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