New User - Moneydance Closing

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colec74

15 May, 2009 12:51 AM

Hello. I am new to Moneydance. I just purchased the license a few hours ago. I am not sure what I am doing wrong but I downloaded the trial version. I put in my license number that I received in the email and then set up online banking. It downloaded transactions for me to record. When I start clicking the record button I get through about 30-40 transactions before Moneydance closes. I am not sure if this is a known bug or if something is wrong. Any help would be appreciated.

  1. 1 Posted by Dan on 15 May, 2009 01:25 AM

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    You have the accounts already made, Before starting the download?

  2. 2 Posted by colec74 on 15 May, 2009 01:53 AM

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    When I open Moneydance I click on "Create New File" and then under the bank account section there are two accounts. One is checking and one is savings. I was just clicking on the checking and trying to use this one. Then I was just setting up online access.

  3. 3 Posted by Dan on 15 May, 2009 02:12 AM

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    I will assume you have made the account named it and have started the online setup. Now is online setup with an bank in the US?

  4. 4 Posted by Dan on 15 May, 2009 02:17 AM

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    Which OS are you.?

  5. 5 Posted by colec74 on 15 May, 2009 02:44 AM

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    When I open up Moneydance for the first time there are two accounts already created under the "Bank Accounts" block. One named "Checking" and one named "Savings". When I click on Checking it opens up a view of that account. Then I click on the "Online" button and select "Set Up Online Banking". When the new dialog box pops up I click on "New Connection" and wait for it to download the list of banks. Next I click on my bank which is Compass Bank an click "OK" then the "Next" button on the original dialog. Then I tick the box on the next window where the password info is and click "Next" again. Then it says Accounts:Checking in the middle of the dialog box and I just click "Next" again and fill out my UserID and password. It loads two accounts in the next dialog box. I leave the first one selected since it is my checking account and leave the two selection boxes underneath checked and I click "Next" and then "Finish". Now I click on "Online" and "Download Transactions". I enter in my UserID and password and it downloads the transactions. Now I try to go through all the past transactions that it downloaded and hit record on each. After approximately 30-40 it crashes. Please let me know if you need any other information. Thank you again for the help. I am using Linux (Ubuntu Dist).

  6. 6 Posted by colec74 on 16 May, 2009 02:59 PM

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    Is this the only way to get support for this program? I just bought this and cannot get it to run correctly.

  7. 7 Posted by Ben Spencer on 16 May, 2009 07:01 PM

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    Hi I'm with Mooneydance support.

    I have not heard of anyone else experiencing the problem you are describing. I've been running Moneydance on ubuntu since 8.04 using suns java and have not experienced a crash when downloading transactions. Would you mind answering a couple of questions to better help me understand your setup. What version and distribution of java are you using? What version of ubuntu are you using? Are you running on an AMD 64bit processor?

    Sincerely

    Ben Spencer

  8. 8 Posted by colec74 on 16 May, 2009 10:29 PM

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    Thank you for your help. I am running Ubuntu 9.04.

    When I am running java version "1.6.0_0" OpenJDK Runtime Environment (IcedTea6 1.4.1) (6b14-1.4.1-0ubuntu7) OpenJDK Server VM (build 14.0-b08, mixed mode)

    My processor is an Intel Centrino Duo.

  9. 9 Posted by Ben Spencer on 16 May, 2009 10:46 PM

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    Hi

    While I have no reason to believe there is problem with the OpenJDK Runtime Environment you are using would you be willing to install the sun JRE from the ubuntu repositories. I am running on ubuntu 9.04 with java 1.6.0_13 and am not having a transaction download problem. The package name is "sun-java6-jre". I would find it useful to rule out the JRE as the cause of the problem. Also could you run Moneydance from the command line and report if there is an exception thrown and error reported on the console when the program crashes.

    Sincerely

    Ben Spencer

  10. 10 Posted by colec74 on 17 May, 2009 09:22 PM

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    I did as you suggested and it runs like a champ. I guess OpenJDK isn't playing nicely with others. Switching out the OpenJDK for Sun Java fixed it. It is running with no problems at all.

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