tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/76385-printing-checks-upside-downInfinite Kind: Discussion 2022-06-25T20:00:20Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/495813012022-01-05T12:03:34Z2022-01-05T12:03:34ZPrinting checks upside down<div><p>Hi,<br>
Thank you for contacting Moneydance support.</p>
<p>Which version and build of Moneydance are you using?<br>
To check, open Moneydance and select Moneydance --> About Moneydance<br>
e.g Moneydance 2022.2 (4060) or Moneydance 2022.3 (4063)</p>
<p>Can you let me know which operating system you're running on your computer/s?</p>
<p>Would it be possible to see a screenshot of you Check Printing settings (from Preferences)?<br>
You can read instructions for taking a screenshot here:<br>
<a href="https://www.take-a-screenshot.org/">https://www.take-a-screenshot.org/</a></p>
<p>Finally, you could check your printing settings for an option that inverts page order, in your printer itself, as well.</p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/495813012022-01-05T17:39:15Z2022-01-05T17:39:19ZPrinting checks upside down<div><p>I am running 2022.2 (4060) on MacBook Pro Big Sur 11.6. I just upgraded Moneydance. I’m printing on Epson WF-3640. I looked for page inversion on Setup but did not find. The test page was printed inverted.</p></div>Huston Keithtag:infinitekind.tenderapp.com,2009-01-14:Comment/495813012022-01-06T09:45:49Z2022-01-06T09:45:49ZPrinting checks upside down<div><p>Firstly, for an optimal performance your operating system - Big Sur requires the latest preview version <strong>Moneydance 2022.3 (4063)</strong>. This is available to download from <a href="https://infinitekind.com/preview">this page</a>.</p>
<p>Secondly, I believe there is a setting within your Epson printer set to printing as a mirror image. This might be causing your printed image to be inverted. You could try these solutions:</p>
<ul>
<li>
<p>Turn off any mirror or inversion settings in your printing application.</p>
</li>
<li>
<p>Turn off the Mirror Image, Flip horizontally, or Reverse page orientation settings in your printer software. (pg.301 of your printer manual - <a href="https://files.support.epson.com/docid/cpd3/cpd39368.pdf">https://files.support.epson.com/docid/cpd3/cpd39368.pdf</a>).</p>
</li>
</ul>
<p>I hope this information is helpful. Please let us know if you have further questions or need more assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/495813012022-01-07T22:01:59Z2022-01-07T22:02:00ZPrinting checks upside down<div><p>Maddy,</p>
<p>Thanks for your prompt suggestions, all of which I checked. Unfortunately, I have not been able to solve the problem. In the Mac OS print dialog, the mirror image and reverse page orientation were unchecked, so I checked both one at a time. It did not correct it. There are no such options in my printer setup, and they are not discussed in the manual.</p>
<p>Unless I can figure out the bug, I will have to change the print layout settings, which is pretty tedious, and may not work for printing one or two checks on the page.</p>
<p>Huston Keith<br>
770/579-5979</p></div>Huston Keithtag:infinitekind.tenderapp.com,2009-01-14:Comment/495813012022-01-10T09:48:12Z2022-01-10T09:48:12ZPrinting checks upside down<div><p>Could you send us the contents of your error console? Here's how to get the logs:</p>
<p>1) In Moneydance, click on the Help menu and select the Console Window option. This will open the console messages window.<br>
2) While the Console Window is open, attempt to print a check to e.g PDF or similar. Any error messages should be recorded to the Console.<br>
3) Select all of the text in the Console and use the "Copy to Clipboard" button at the bottom to copy the text.<br>
4) Paste the text from the message window into a text file (preferably saved with a .txt extension) and attach that file to your response <a href="https://infinitekind.tenderapp.com/discussions/problems/76385-printing-checks-upside-down">here</a>.</p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/495813012022-03-11T20:35:26Z2022-03-11T20:35:30ZPrinting checks upside down<div><p>Attached is text log and PDF of check</p></div>Huston Keithtag:infinitekind.tenderapp.com,2009-01-14:Comment/495813012022-03-14T10:09:42Z2022-03-14T10:09:42ZPrinting checks upside down<div><p>Thank you for the additional information.</p>
<p>Can you try resetting your Moneydance preferences and see if that fixes the issue that you're seeing? To do this, you have to rename your <em>config.dict</em> file.</p>
<p>Please take note of your license key and save it, separately as you will need to re-register later.</p>
<p>As you're using Mac OS X, the file should be located at one of these locations within your Home folder:</p>
<p>~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/config.dict</p>
<p>or:</p>
<p>~/Library/Application Support/Moneydance/config.dict</p>
<p>If you have any trouble finding your Home Library folder, open Finder and select Go --> Go to Folder --> and copy and paste in exactly the following:</p>
<p>~/Library</p>
<p>This will pull up your local Library folder, and you can navigate to the locations above.</p>
<p>Once you've found your <em>config.dict</em> file, close Moneydance, <em>ensure it's closed fully</em>. Then rename the file to <em>config2.dict</em></p>
<p>Once you've done this, open Moneydance again. It will appear as though you've just installed the program for the first time, so you'll see the Welcome window.<br>
Your data file should be listed on the right of the window. If not, choose 'Open Other' and navigate to your data file.<br>
When you're viewing your data file, choose Help --> Register Moneydance and input your license key.</p>
<p>If you run into any problems, you can simply close Moneydance and rename the original file back to <em>config.dict</em>. Then open Moneydance again to restore your original settings.</p>
<p>Finally, set your printer as "default" and try printing again.</p>
<p>Please keep us posted on your progress, Thank you!</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/495813012022-03-14T18:07:02Z2022-03-14T18:07:03ZPrinting checks upside down<div><p>Thanks very much for your response. I could not find the locations you described, but I found config.dict in two places:</p>
<p>McIntosh HD/Users/Huston/Library/Containers/Moneydance/Data/Library/Application Support/Moneydance/config.dict</p>
<p>iCloud Drive/Financial/Moneydance/config.dict</p>
<p>Which do I use? Is Moneydance installed correctly?</p>
<p>Also I printed the PDF I sent you and checked "Reverse page orientation" and it printed correctly on check stock.</p>
<p>Huston</p></div>Huston Keithtag:infinitekind.tenderapp.com,2009-01-14:Comment/495813012022-03-15T10:12:26Z2022-03-15T10:12:26ZPrinting checks upside down<div><p>This is the correct location:<br>
McIntosh HD/Users/Huston/Library/Containers/Moneydance/Data/Library/Application Support/Moneydance/config.dict</p>
<p>However it seems that choosing "Reverse page orientation" has resolved the issue, is that correct?</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/495813012022-03-26T19:53:16Z2022-03-26T19:53:16ZPrinting checks upside down<div><p>I just tried renaming config.dict and re-opened. It opened normally without asking for the key. And it still printed upside down, even when I checked "reverse page orientation". So that does not solve the problem, but it provided a workaround. I checked, saved as pdf, then printed normally.</p>
<p>Thanks</p></div>Huston