Won’t recognize that I purchased moneydance

Bonnie Tryon's Avatar

Bonnie Tryon

15 Jan, 2022 09:43 PM

I had a license already for personal computer. I followed your instruction to put moneydance on my new laptop. Then I proceeded to enter my data and was told I was using the preview and I would need to pay. Not wanting to renter everything again, I just paid for the newer version. Now I have two moneydance icons on my laptop snd they both tell me I have to pay which I did. This is frustrating. Please help.

  1. 1 Posted by derekkent23 on 15 Jan, 2022 10:08 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Bonnie

    When you purchase Moneydance you should have been sent a licence key by email from Moneydance's payment processing partners Paddle. Check your email trash folder,
    You then enter the key under Moneydance HELP.

    You can also recovery a lost key by entering the email address you used to purchase Moneydance in the lost key box at https://infinitekind.com/purchase

    Hope this helps

  2. 2 Posted by tryonhome on 16 Jan, 2022 01:33 AM

    tryonhome's Avatar

    Thank you. I found it

    Sent from my iPhone

  3. 3 Posted by derekkent23 on 16 Jan, 2022 08:20 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Bonnie

    Glad I was able to help.

    Stay Safe, Have Fun.

  4. System closed this discussion on 17 Apr, 2022 08:20 AM.

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