Side Bar Account Balance Error

Steve Welch's Avatar

Steve Welch

15 Jan, 2022 10:22 PM

One of my accounts suddenly started displaying $0.00 for a balance in the side bar. The balance is correct in the actual ledger. How do I get it to refresh / update the side bar balance to be correct?


  1. Support Staff 1 Posted by Ethan on 15 Jan, 2022 10:52 PM

    Ethan's Avatar


    A few possibilities:

    The account is marked as inactive in the Edit Account window.

    You have a different sidebar balance type selected for your sidebar (Preferences window, General tab) compared to the main one for your account register.

    Infinite Kind Support

  2. 2 Posted by Steve Welch on 15 Jan, 2022 11:04 PM

    Steve Welch's Avatar

    Hi Ethan,

    Thanks for the quick response! I was surprised to find that the account was indeed marked “inactive”. I have no idea how that happened, but am glad for a simple fix.

    Have a good evening!


  3. Support Staff 3 Posted by Ethan on 16 Jan, 2022 04:36 PM

    Ethan's Avatar

    Hi Steve,

    I'm glad to hear things are sorted out! Please let me know if I can be of further assistance,

    Infinite Kind Support

  4. Ethan closed this discussion on 16 Jan, 2022 04:36 PM.

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