tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/76802-moneydance-will-not-start-againInfinite Kind: Discussion 2022-09-30T03:00:18Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/496009282022-01-16T04:43:06Z2022-01-16T04:43:06ZMoneyDance will not start (Again)<div><p>I have Ubuntu 20.04.3 x64 and the latest version of MD (although I can't tell you what it is because it will not start). When I start from a terminal, I get the following:</p>
<pre>
<code>/bin/sh "/opt/Moneydance/Moneydance"
#
# A fatal error has been detected by the Java Runtime Environment:
#
# SIGSEGV (0xb) at pc=0x00007f6b0c1f20c0, pid=40011, tid=40124
#
# JRE version: OpenJDK Runtime Environment Zulu17.30+15-CA (17.0.1+12) (build 17.0.1+12-LTS)
# Java VM: OpenJDK 64-Bit Server VM Zulu17.30+15-CA (17.0.1+12-LTS, mixed mode, sharing, tiered, compressed oops, compressed class ptrs, g1 gc, linux-amd64)
# Problematic frame:
# V [libjvm.so+0x15e20c0]
#
# Core dump will be written. Default location: Core dumps may be processed with "/usr/share/apport/apport %p %s %c %d %P %E" (or dumping to /opt/Moneydance/core.40011)
#
# An error report file with more information is saved as:
# /tmp/hs_err_pid40011.log
[thread 40128 also had an error][thread 40125 also had an error][thread 40123 also had an error]
[thread 40127 also had an error]
#
# If you would like to submit a bug report, please visit:
# http://www.azul.com/support/
#
Aborted (core dumped)</code>
</pre>
<p>I have attached the error report file.</p></div>cscj01tag:infinitekind.tenderapp.com,2009-01-14:Comment/496009282022-01-16T15:47:07Z2022-01-16T15:47:07ZMoneyDance will not start (Again)<div><p>To clarify, was this version previously working for you and this error just happened, or is this a new install that has never run successfully?</p>
<p>Can you try reinstalling the latest preview version (<a href="http://infinitekind.com/preview">http://infinitekind.com/preview</a>) and let us know if the problem persists?</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/496009282022-01-16T17:38:38Z2022-01-16T17:38:38ZMoneyDance will not start (Again)<div><p>Moneydance had been working properly before this error. I believe I had<br>
some updates to Ubuntu the day before this happened. I also believe I<br>
was at the same version as the one I just downloaded and installed<br>
(reinstalled according to the system). The program launches properly after the download and install.</p>
<p>I may be mistaken, but I believe this has happened before after a system<br>
update. To clarify, I am not saying the version of the system was<br>
updated. I am saying that some components required updating. Could<br>
something associated with a system component (Java, for example?) being<br>
updated cause Moneydance to not start? Were you able to see anything<br>
that might give you a clue from the information that I submitted?</p>
<p>In any case, thanks for getting on this so quickly.</p></div>cscj01tag:infinitekind.tenderapp.com,2009-01-14:Comment/496009282022-01-16T19:02:51Z2022-01-16T19:02:51ZMoneyDance will not start (Again)<div><p>Those kinds of updates on Linux systems shouldn't affect recent versions of the program. Moneydance requires Java to run, but has been bundled with its own version of it the last few years to try to prevent issues like this from happening. It's strange that you would get a JRE error like this, since system updates shouldn't touch Moneydance's version of that. Sometimes when people do things like trying to have Moneydance run off of a different JRE, like the one you may have installed on your system for other programs, errors like these can happen. That's the main reason I suggested reinstalling, which would have reset that kind of customization, and repaired anything that could have happened to Moneydance's JRE.</p>
<p>I can't really speculate more beyond that with the information you've provided. If it happens again, we can try to dig deeper (since again this shouldn't be happening at all), perhaps by comparing whatever logs you have then, and maybe figuring out exactly what you have updated that may be causing this.</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/496009282022-01-17T04:53:22Z2022-01-17T04:53:22ZMoneyDance will not start (Again)<div><p>Thanks for your reply. Can you tell by what I sent if Moneydance is<br>
using your JRE or Ubuntu's JRE? I know OpenJDK appeared in the messages<br>
I received when Moneydance failed to start, and OpenJDK is the JRE for<br>
Ubuntu. Is there some file that tells Moneydance which JRE to use?</p></div>cscj01tag:infinitekind.tenderapp.com,2009-01-14:Comment/496009282022-01-17T07:23:34Z2022-01-17T07:23:34ZMoneyDance will not start (Again)<div><p>I'm a fellow user.</p>
<p>As far as I am aware Moneydance will only look at its internal libraries for Java.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/496009282022-01-17T13:10:39Z2022-01-17T13:10:39ZMoneyDance will not start (Again)<div><p>I had this same problem and it was fixed by clearing out old, invalid extensions that were using an old JRE.<br>
Please see this post:<br>
<a href="https://infinitekind.tenderapp.com/discussions/problems/75150-java-exception-running-money-foresight-tool">https://infinitekind.tenderapp.com/discussions/problems/75150-java-...</a></p></div>bschottmitag:infinitekind.tenderapp.com,2009-01-14:Comment/496009282022-05-16T19:00:40Z2022-05-16T19:00:40ZMoneyDance will not start (Again)<div><p>So the old problem is back again. I tried to start MD from a terminal after it failed to start from the menu. Here is the output:</p>
<pre>
<code>
/bin/sh "/opt/Moneydance/Moneydance"
architecture: intel64 (from string: amd64)
#####################################################################
toolbox: toolbox_init.py initializer script running - doing nothing - will exit....
#####################################################################
#
# A fatal error has been detected by the Java Runtime Environment:
#
# SIGSEGV (0xb) at pc=0x00007f19fba78404, pid=83765, tid=83881
#
# JRE version: OpenJDK Runtime Environment Temurin-18.0.1+10 (18.0.1+10) (build 18.0.1+10)
# Java VM: OpenJDK 64-Bit Server VM Temurin-18.0.1+10 (18.0.1+10, mixed mode, sharing, tiered, compressed oops, compressed class ptrs, g1 gc, linux-amd64)
# Problematic frame:
# V [libjvm.so+0xb67404][thread 83877 also had an error]
markWord::displaced_mark_helper() const+0x14
#
# Core dump will be written. Default location: Core dumps may be processed with "/usr/share/apport/apport %p %s %c %d %P %E" (or dumping to /opt/Moneydance/core.83765)
#
# An error report file with more information is saved as:
# /tmp/hs_err_pid83765.log
[thread 83878 also had an error][thread 83875 also had an error][thread 83880 also had an error][thread 83876 also had an error]
#
# If you would like to submit a bug report, please visit:
# https://github.com/adoptium/adoptium-support/issues
#
Aborted (core dumped)</code>
</pre></div>cscj01tag:infinitekind.tenderapp.com,2009-01-14:Comment/496009282022-05-16T19:08:53Z2022-05-16T19:08:53ZMoneyDance will not start (Again)<div><p>BTW, I have attached the log file here.</p></div>cscj01tag:infinitekind.tenderapp.com,2009-01-14:Comment/496009282022-05-16T19:10:07Z2022-05-16T19:10:07ZMoneyDance will not start (Again)<div><p>Did you try clearing out the extensions again?</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/496009282022-05-16T19:10:33Z2022-05-16T19:10:33ZMoneyDance will not start (Again)<div><p>Try running MD from terminal using -d parameter too</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/496009282022-05-16T20:42:27Z2022-05-16T20:42:27ZMoneyDance will not start (Again)<div><p>Yes it was running previously. I installed the latest preview version (2022.4 (4078)), and it started fine. I am not sure, but I thought I had the latest version. However, since it did not start, and I did not remember the version, I may not have. For whatever reason, things seem to be working now.</p>
<p>BTW, I am still on Ubuntu 20.04.4 x64.</p>
<p>This seems to happen ever so often. Installing the latest release seems to take care of the problem. Anyone have any ideas why that may be?</p>
<p>Thanks for the help.</p></div>cscj01tag:infinitekind.tenderapp.com,2009-01-14:Comment/496009282022-06-30T20:58:06Z2022-06-30T20:58:06ZMoneyDance will not start (Again)<div><p>Well, it's happening again. This time I tried running with -d. Here's what I get:<br></p>
<pre>
<code>/bin/sh "/opt/Moneydance/Moneydance" -d
debugging...
architecture: intel64 (from string: amd64)
loaded platform-specific helper
Starting Moneydance 2022.4 (4087) at Thu Jun 30 16:39:50 EDT 2022
Settings Folder: /home/butch/.moneydance
OS: Linux 5.4.0-121-generic amd64
Architecture: intel64
Java: 18.0.1 (Eclipse Adoptium)
Is in sandbox: false; restricted file access: false
Library path: /usr/java/packages/lib:/usr/lib64:/lib64:/lib:/usr/lib
initialized extension moneyforesight in 0.072 seconds
trying to verify external module: findandreplace
findandreplace (0): 06-30 16:39:50.816|Initialized build 1215 ok
initialized extension findandreplace in 0.007 seconds
trying to verify external module: invextension
initialized extension invextension in 0.001 seconds
trying to verify external module: securityquoteload
initialized extension securityquoteload in 0.016 seconds
trying to verify external module: toolbox
python.path: /home/butch/.moneydance/python
python.cachedir: /home/butch/.moneydance/python/cache
python.cachedir.skip: false
Quote Load>INFO:16:39:50-main(Quote Load,Init) Started Build 3045
Quote Load>INFO:16:39:50-main(Quote Load,Init) Locale en_US
initialising python interpreter<br><br>
<br>#####################################################################
toolbox: toolbox_init.py initializer script running - doing nothing - will exit....
#####################################################################<br><br>
<br>#####################################################################
toolbox: toolbox_init.py initializer script running - doing nothing - will exit....
#####################################################################<br><br>
<br>initialized extension toolbox in 0.07 seconds
loaded all modules
loaded font java.awt.Font[family=Dialog,name=Dialog,style=plain,size=12] from descriptor: Dialog-12
loaded font java.awt.Font[family=Monospaced,name=Monospaced,style=plain,size=12] from descriptor: Monospaced-12
loaded font java.awt.Font[family=SansSerif,name=Helvetica,style=plain,size=12] from descriptor: Helvetica-12
loaded font java.awt.Font[family=Dialog,name=Hack,style=plain,size=12] from descriptor: Hack-12
Font initialisation attempted from non-UI thread. Hopping over to dispatch thread...
Initializing fonts:
default: [[Dialog]]
printing: [[aakar, Dialog]]
monospaced: [[Monospaced]]
coding: [[Hack, Monospaced]]
loaded font java.awt.Font[family=Dialog,name=Dialog,style=plain,size=12] from descriptor: Dialog-12
loaded font java.awt.Font[family=aakar,name=aakar,style=plain,size=12] from descriptor: aakar-12
loaded font java.awt.Font[family=Monospaced,name=Monospaced,style=plain,size=12] from descriptor: Monospaced-12
loaded font java.awt.Font[family=Hack,name=Hack,style=plain,size=12] from descriptor: Hack-12
loaded font java.awt.Font[family=Dialog,name=Dialog,style=plain,size=12] from descriptor: Dialog-12
loaded font java.awt.Font[family=Dialog,name=Dialog,style=plain,size=12] from descriptor: Dialog-12
loaded font java.awt.Font[family=Dialog,name=Dialog,style=plain,size=32] from descriptor: Dialog-32
loaded font java.awt.Font[family=Dialog,name=Dialog,style=plain,size=12] from descriptor: Dialog-12
loaded font java.awt.Font[family=Dialog,name=Dialog,style=plain,size=12] from descriptor: Dialog-12
loaded font java.awt.Font[family=Dialog,name=Dialog,style=plain,size=14] from descriptor: Dialog-14
fonts resolved:
default: Dialog:15.0:style0
mono: Monospaced:15.0:style0
coding: Hack:15.0:style0
print: aakar:12.0:style0
header: Dialog:17.0:style0
register: Dialog:14.0:style0
reportTitle: Dialog:32.0:style0
calendarTitle: Dialog:14.0:style0
reportHeader: Dialog:13.0:style0
detailTitle: Dialog:17.0:style0
Setting look and feel class to com.formdev.flatlaf.FlatDarkLaf
Font initialisation attempted from non-UI thread. Hopping over to dispatch thread...
loaded font java.awt.Font[family=Dialog,name=Dialog,style=plain,size=12] from descriptor: Dialog-12
loaded font java.awt.Font[family=aakar,name=aakar,style=plain,size=12] from descriptor: aakar-12
loaded font java.awt.Font[family=Monospaced,name=Monospaced,style=plain,size=12] from descriptor: Monospaced-12
loaded font java.awt.Font[family=Hack,name=Hack,style=plain,size=12] from descriptor: Hack-12
loaded font java.awt.Font[family=Dialog,name=Dialog,style=plain,size=12] from descriptor: Dialog-12
loaded font java.awt.Font[family=Dialog,name=Dialog,style=plain,size=12] from descriptor: Dialog-12
loaded font java.awt.Font[family=Dialog,name=Dialog,style=plain,size=32] from descriptor: Dialog-32
loaded font java.awt.Font[family=Dialog,name=Dialog,style=plain,size=12] from descriptor: Dialog-12
loaded font java.awt.Font[family=Dialog,name=Dialog,style=plain,size=12] from descriptor: Dialog-12
loaded font java.awt.Font[family=Dialog,name=Dialog,style=plain,size=14] from descriptor: Dialog-14
opening last file: Carpenter Financials
loading dataset: /home/butch/.moneydance/Documents/Carpenter Financials.moneydance
loading with 128 bit encryption key
loading with 128 bit encryption key
reading trunk data tiksync/trunk
DATA: read 179133 entries; mintime=Wed Jan 04 16:51:01 EST 2017 maxtime=Mon Jun 27 22:39:38 EDT 2022
trunk data loaded (1.629 seconds), checking for incremental updates
loading un-synced txn files...
DATA: read 1 entries; mintime=Tue Jun 28 17:52:09 EDT 2022 maxtime=Tue Jun 28 17:52:09 EDT 2022
DATA: read 3 entries; mintime=Tue Jun 28 17:45:21 EDT 2022 maxtime=Tue Jun 28 17:45:23 EDT 2022
NOT updating (obsoleted): mod.txn (id=e36e0a73-c728-4514-8d1b-50ec6b13e5ba) from Tue Jun 28 17:42:31 EDT 2022 because it's older than Tue Jun 28 17:45:21 EDT 2022
NOT updating (obsoleted): mod.txn (id=4aaf1e92-b96a-4319-bc2b-b063d32ebff8) from Tue Jun 28 17:42:31 EDT 2022 because it's older than Tue Jun 28 17:45:23 EDT 2022
NOT updating (obsoleted): mod.txn (id=be953863-1ad6-4278-a1af-270e86396f97) from Tue Jun 28 17:42:35 EDT 2022 because it's older than Tue Jun 28 17:52:09 EDT 2022
DATA: read 38 entries; mintime=Tue Jun 28 17:42:14 EDT 2022 maxtime=Tue Jun 28 17:42:46 EDT 2022
DATA: read 1 entries; mintime=Tue Jun 28 17:40:25 EDT 2022 maxtime=Tue Jun 28 17:40:25 EDT 2022
DATA: read 2 entries; mintime=Tue Jun 28 17:52:13 EDT 2022 maxtime=Tue Jun 28 17:52:15 EDT 2022
DATA: read 3 entries; mintime=Tue Jun 28 17:45:55 EDT 2022 maxtime=Tue Jun 28 17:45:55 EDT 2022
DATA: read 47 entries; mintime=Tue Jun 28 17:38:02 EDT 2022 maxtime=Tue Jun 28 17:38:02 EDT 2022
NOT updating (obsoleted): mod.txn (id=e36e0a73-c728-4514-8d1b-50ec6b13e5ba) from Tue Jun 28 17:45:17 EDT 2022 because it's older than Tue Jun 28 17:45:21 EDT 2022
DATA: read 1 entries; mintime=Tue Jun 28 17:45:17 EDT 2022 maxtime=Tue Jun 28 17:45:17 EDT 2022
NOT updating (obsoleted): mod.txn (id=91bcfcfb-4c6f-4c41-a751-8c2ff13abffc) from Tue Jun 28 17:47:43 EDT 2022 because it's older than Tue Jun 28 17:52:15 EDT 2022
DATA: read 1 entries; mintime=Tue Jun 28 17:47:43 EDT 2022 maxtime=Tue Jun 28 17:47:43 EDT 2022
NOT updating (obsoleted): mod.txn (id=0e07cea2-ddad-403c-8d8a-1029d5f4326f) from Tue Jun 28 17:45:32 EDT 2022 because it's older than Tue Jun 28 17:45:55 EDT 2022
DATA: read 2 entries; mintime=Tue Jun 28 17:45:32 EDT 2022 maxtime=Tue Jun 28 17:45:32 EDT 2022
DATA: read 1 entries; mintime=Tue Jun 28 17:51:30 EDT 2022 maxtime=Tue Jun 28 17:51:30 EDT 2022
NOT updating (obsoleted): mod.txn (id=91bcfcfb-4c6f-4c41-a751-8c2ff13abffc) from Tue Jun 28 17:47:51 EDT 2022 because it's older than Tue Jun 28 17:52:15 EDT 2022
DATA: read 1 entries; mintime=Tue Jun 28 17:47:51 EDT 2022 maxtime=Tue Jun 28 17:47:51 EDT 2022
loading synced txn files...
#<br><br>
</code>
</pre>
<h1><code><a name="a-fatal-error-has-been-detected-by-the-java-runtime-environment-" class="anchor" href="#a-fatal-error-has-been-detected-by-the-java-runtime-environment-"></a>A fatal error has been detected by the Java Runtime Environment:</code></h1>
<pre>
<br>#
</pre>
<h1><code><a name="sigsegv-0xb-at-pc-0x00007f9469d419d6-pid-121825-tid-121908" class="anchor" href="#sigsegv-0xb-at-pc-0x00007f9469d419d6-pid-121825-tid-121908"></a>SIGSEGV (0xb) at pc=0x00007f9469d419d6, pid=121825, tid=121908</code></h1>
<pre>
<br>#
</pre>
<h1><code><a name="jre-version-openjdk-runtime-environment-temurin-18-0-1-10-18-0-1-10-build-18-0-1-10-" class="anchor" href="#jre-version-openjdk-runtime-environment-temurin-18-0-1-10-18-0-1-10-build-18-0-1-10-"></a>JRE version: OpenJDK Runtime Environment Temurin-18.0.1+10 (18.0.1+10) (build 18.0.1+10)</code></h1>
<pre>
</pre>
<h1><code><a name="java-vm-openjdk-64-bit-server-vm-temurin-18-0-1-10-18-0-1-10-mixed-mode-sharing-tiered-compressed-oops-compressed-class-ptrs-g1-gc-linux-amd64-" class="anchor" href="#java-vm-openjdk-64-bit-server-vm-temurin-18-0-1-10-18-0-1-10-mixed-mode-sharing-tiered-compressed-oops-compressed-class-ptrs-g1-gc-linux-amd64-"></a>Java VM: OpenJDK 64-Bit Server VM Temurin-18.0.1+10 (18.0.1+10, mixed mode, sharing, tiered, compressed oops, compressed class ptrs, g1 gc, linux-amd64)</code></h1>
<pre>
</pre>
<h1><code><a name="problematic-frame-" class="anchor" href="#problematic-frame-"></a>Problematic frame:</code></h1>
<pre>
</pre>
<h1><code><a name="v-libjvm-so-0x7429d6-g1parscanthreadstate-trim_queue_to_threshold-unsigned-int-0x3386" class="anchor" href="#v-libjvm-so-0x7429d6-g1parscanthreadstate-trim_queue_to_threshold-unsigned-int-0x3386"></a>V [libjvm.so+0x7429d6] G1ParScanThreadState::trim_queue_to_threshold(unsigned int)+0x3386</code></h1>
<pre>
<br>#
</pre>
<h1><code><a name="core-dump-will-be-written-default-location-core-dumps-may-be-processed-with-quot-usr-share-apport-apport-p-p-s-s-c-c-d-d-p-p-u-u-g-g-e-quot-or-dumping-to-opt-moneydance-core-121825-" class="anchor" href="#core-dump-will-be-written-default-location-core-dumps-may-be-processed-with-quot-usr-share-apport-apport-p-p-s-s-c-c-d-d-p-p-u-u-g-g-e-quot-or-dumping-to-opt-moneydance-core-121825-"></a>Core dump will be written. Default location: Core dumps may be processed with "/usr/share/apport/apport -p%p -s%s -c%c -d%d -P%P -u%u -g%g -- %E" (or dumping to /opt/Moneydance/core.121825)</code></h1>
<pre>
<br>#
</pre>
<h1><code><a name="an-error-report-file-with-more-information-is-saved-as-" class="anchor" href="#an-error-report-file-with-more-information-is-saved-as-"></a>An error report file with more information is saved as:</code></h1>
<pre>
</pre>
<h1><code><a name="-tmp-hs_err_pid121825-log" class="anchor" href="#-tmp-hs_err_pid121825-log"></a>/tmp/hs_err_pid121825.log</code></h1>
<pre>
<br>[thread 121942 also had an error]
[thread 121944 also had an error][thread 121938 also had an error][thread 121941 also had an error]
<br>#
</pre>
<h1><code><a name="if-you-would-like-to-submit-a-bug-report-please-visit-" class="anchor" href="#if-you-would-like-to-submit-a-bug-report-please-visit-"></a>If you would like to submit a bug report, please visit:</code></h1>
<pre>
</pre>
<h1><code><a name="https-github-com-adoptium-adoptium-support-issues" class="anchor" href="#https-github-com-adoptium-adoptium-support-issues"></a>https://github.com/adoptium/adoptium-support/issues</code></h1>
<pre>
<br>#
Aborted (core dumped)
</pre>
<p><code>I tried installing the latest version, but I already had it install, so it was a reibnstall. Should I try to remove it and install it again? If I do that, I'm not sure what my key is because I recently upgraded. I think I have it, so I'm willing to give it a try. If I need my key and it doesn't work, perhaps MD can provide me with my key' I have attached the latest error log.</code></p></div>cscj01tag:infinitekind.tenderapp.com,2009-01-14:Comment/496009282022-07-01T02:53:58Z2022-07-01T02:53:58ZMoneyDance will not start (Again)<div><p>Well, it started working again after I had been away from the computer for several hours. It is an enigma to me.</p></div>cscj01