Texas Dow Employees Credit Union
Hello Support,
I am having a problem with connecting to Texas Dow Employees Credit Union. The institution is in the list, but when I put my info in I get a "username/password" rejection error. I have also entered manual data (not 100% sure if it is current) and I received an error message: "APPID MDNC is not licensed." I'm not sure how to remedy this.
Thanks,
Brian
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1 Posted by Angie Rauscher on 02 Feb, 2010 03:14 PM
Brian,
Most financial institutions will require you to enable your accounts for application-based online banking. I'm afraid it is usually more productive to lie and tell your bank that you are using Quicken. Moneydance uses exactly the same OFX server connection protocol as Quicken but you bank representative many not know this and mistakenly believe that they do not support Moneydance. Calling up your bank and stating precisely the following should get you started. "Please enable direct connect on my account such that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect Quicken to this service."
Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use.
Please try to connect using the connection from our list, it affects the way the bank "sees" Moneydance and will prevent the APPID error message.
Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.
Angie Rauscher
Moneydance Support
2 Posted by Brian Price on 02 Feb, 2010 05:58 PM
Angie,
Thank you for your quick response.
I have the correct login credentials for online banking. I connected
successfully with Quicken. I need to know how to make MoneyDance tell the
server that it's Quicken. I'm using MoneyDance 2010 for Mac. Can you tell
him how to do this?
Thanks,
Brian
www.brianprice.org
"Con Cristo estoy juntamente crucificado, y ya no vivo yo, mas vive Cristo
en mí." - San Pablo
3 Posted by Jessica Little on 02 Feb, 2010 06:17 PM
Hi Brian,
When you connect in Moneydance by using the New Connection button, Moneydance connects to the bank as Quicken. Moneydance usually only connects as itself when you use the manual setup.
Quicken supports two methods of accessing your accounts: direct connect and web connect. With web connect, they basically connect to your bank's website and download and import OFX files. Direct connect actually connects to a server at your bank instead of their website and usually requires different login credentials than you would use to log into your banks website. It could be that you are currently using web connect in Quicken, so it would work without needing to contact your bank. Moneydance only supports automatic connections through direct connect and not web connect. You can still download OFX files form your bank and import them, but there's currently no way to do this automatically from within Moneydance.
Jessica Little
Moneydance Support
4 Posted by Brian Price on 02 Feb, 2010 06:20 PM
Hi Jessica,
Understood. I'll check into the direct connect info.
Many thanks,
Brian
www.brianprice.org
"Con Cristo estoy juntamente crucificado, y ya no vivo yo, mas vive Cristo
en mí." - San Pablo
5 Posted by Brian Price on 02 Feb, 2010 07:05 PM
Jessica,
I use the Quicken software and not the web-based version. I can see the OFX
server that Quicken is connecting to. Are those the two ways you are
referring to connecting?
When I use the MoneyDance TDECU connection I get a username/password error.
When I enter the OFX info manually it gives me the following message "APPID
MNDC not licensed." Does that mean that it is connecting to the server, but
is not downloading my file?
Brian
www.brianprice.org
"Con Cristo estoy juntamente crucificado, y ya no vivo yo, mas vive Cristo
en mí." - San Pablo
6 Posted by Jessica Little on 02 Feb, 2010 08:11 PM
Hi Brian,
Web connect is built into the Quicken software. You usually can't tell whether or not you're using direct connect of web connect when using Quicken without looking for very specific information in Quicken's OFX logs. The OFX server is usually different than the server that you would connect to in order to download files from your bank's website
You'll definitely need to use the regular connection and not the manual setup for TDECU. When you use the manual setup, Moneydance connects as Moneydance, which is what's causing the APPID error. if you use the regular setup, Moneydance will connect as Quicken.
Jessica Little
Moneydance Support
7 Posted by Brian Price on 02 Feb, 2010 09:12 PM
Whenever I use the regular connection it returns a username/password error.
This does not happen with the same username/password when connecting with
Quicken.
Are there other settings to change?
Brian
www.brianprice.org
"Con Cristo estoy juntamente crucificado, y ya no vivo yo, mas vive Cristo
en mí." - San Pablo
8 Posted by Jessica Little on 02 Feb, 2010 09:41 PM
Hi Brian,
Unfortunately, there aren't any other settings in Moneydance that will enable your account for direct connections with your bank. You will need to contact them in order to have your account activated. They may give you a new username and password to use for connecting.
Jessica Little
Moneydance Support
9 Posted by Brian Price on 03 Feb, 2010 01:07 AM
A TDECU member care rep told me that they were aware of MoneyDance and were
working to allow a connection. At this point, due to their new system roll
on 10/27/09, they cannot give me any more support than that. Could you
contact them and see if you can find a for sure way to connect to their
servers?
*Many thanks for your prompt replies.* I appreciate your time in helping me
to get this fixed.
Brian
www.brianprice.org
"Con Cristo estoy juntamente crucificado, y ya no vivo yo, mas vive Cristo
en mí." - San Pablo
10 Posted by Brian Price on 03 Feb, 2010 11:05 PM
They called me back today with the account info that I needed to connect.
Thanks for your help.
Brian
www.brianprice.org
"Con Cristo estoy juntamente crucificado, y ya no vivo yo, mas vive Cristo
en mí." - San Pablo
11 Posted by Jessica Little on 04 Feb, 2010 03:17 PM
Hi Brian,
I'm glad they were able to help you get connected. Let me know if I can be of any further assistance, and thanks for using Moneydance!
Jessica Little
Moneydance Support
Angie Rauscher closed this discussion on 24 Jul, 2011 07:24 PM.