Moneyedance started but not visible
Hi,
Moneyedance is started but is not visible. It has worked fine, but after I changed the name of my user folder in Windows 8, Moneydance seems lost. The task manager says that it is running, but there is no icon on the task bar and the trick mentioned in other posts to restore the window does not work. It is running but there is no other sign of that than in the task manager. I uninstalled Moneydance and reinstalled it. Same thing. Uninstalled it again and looked in the registry. There are many places in the registry where Moneydance still shows up. I would like to do a clean install of Moneydance. Do you have tool for completely unistalling Moneydance, including the registry? Or do you have any other suggestion?
Oh, I forgot. The first time I run Moneydance after a reinstall, the license agreement window is shown. After clicking "Agree", the license window disappears as it should, but the Moneydance window does not open.
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1 Posted by -Kevin N. on Feb 08, 2013 @ 01:32 PM
Hi Karl,
I'm not experienced in Win 8, only Win 7. Having said that, I've not seen this behavior before.
When you say that you 'changed the name of my user folder', do you mean that you changed the name of your Windows Log-on User Account?
Something that you could try is to re-install Moneydance as an Administrator. To do so, right-click on the installation file and choose 'Run as Administrator'.
HTH -Kevin N.
2 Posted by kmasreliez on Feb 08, 2013 @ 02:00 PM
Hi Kevin,
Thanks for the quick reply! What I meant by "my user folder" is the folder C:\user\"my user folder".
I tried to install Moneydance as Administrator, but unfortunately it did not help. I think the only way to solve the problem is to do a clean install. Do you have a tool for completely uninstall Moneydance?
Karl
3 Posted by Ben Spencer on Feb 08, 2013 @ 02:14 PM
Can you try changing the name of your user folder back to what it was before. Generally speaking the name of the user folder is expected to the the same as the name of the user account.
4 Posted by -Kevin N. on Feb 08, 2013 @ 02:31 PM
I see that Ben Spencer has already responded to you. I was gong to suggest the same thing.
Hi Karl,
It's my understanding that you should not manually rename the 'your-user' folder. This should be done by renaming the User Account through the Control Panel interface.
If I understand you correctly, I think that by manually changing the name of the 'your-user' folder it may have broken the path to your data set installation.
Moneydance remembers the location of the last data set opened so it may be searching for that last opened file but can not find it due to the broken path.
Have you tried re-naming the 'your-user' folder back to the original name?
Something else that you may want to try is to locate the config.dict file and rename it to config.dict.old.
Look in C:\ Users \ your-user folder \ .moneydance
(note the dot in front of the moneydance folder name.)
After you rename config.dict, start Moneydance. It should start as if you have never ran Moneydance before and you will need to re-enter your license key.
-Kevin N.
5 Posted by kmasreliez on Feb 08, 2013 @ 04:09 PM
OK, I changed back to the old name and now it works fine. Thank you for your help.
Karl
6 Posted by -Kevin N. on Feb 08, 2013 @ 04:21 PM
Hi Karl,
Great! You're welcome. Thank you for posting back with the outcome.
-Kevin N.
System closed this discussion on Mar 31, 2015 @ 03:51 PM.