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Cannot acces backuped data

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Ian Makepeace

Feb 12, 2013 @ 08:23 PM

After a forced close on my MacBook. I cannot recover backup data from back up device (even though I have backed up the data). This has happened a number of times. The file is greyed out on the back up file and cannot be accessed. Alos the app. is greyed out in Applications - even though I have reinstalled MoneyDance a number of times. It seems the App is not compatible with IOS
I have had to reconstitute the data a number of times and I do not want to keep on doing this
What do I di?

1. 1 Posted by Ian Makepeace on Feb 12, 2013 @ 09:35 PM

   

   No content attached!

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2. 2 Posted by Scott Meehan on Feb 13, 2013 @ 01:57 PM

   

   Hi Ian,

   Can you send me the contents of your console log? This can be found by going to Help -> Console window in Moneydance.

   Also, is the Moneydance app grayed out in your iPad or iPhone, or on your computer?

   Scott Meehan
   Moneydance Support

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3. 3 Posted by Ian Makepeace on Feb 13, 2013 @ 02:08 PM

   

   13 Feb 2013, at 13:58, "Scott Meehan" <[email blocked]> wrote:
   HI Scott
   MoneyDance is on my MacBook Pro
   See below for the consol log

   Many thanks

   Starting Moneydance 2011r2 (803)
   Settings Folder: /Users/ianmakepeace/.moneydance
   OS: Mac OS X 10.8.2 x86_64
   Java: 1.6.0_37 (Apple Inc.)
   Starting netsync build 27
   (re)initializing dropbox settings (allowed=true; ext build=27)
   netsync extension adding listener for services of type _mdncsync._tcp.local.
   netsync: scanning for existing services...
   svc type added: _http._tcp.local.
   (re)initializing dropbox settings (allowed=true; ext build=27)
   netsync: scanning for existing services...
   setStatus(There are no accounts to be downloaded, -1.0)
   setStatus(Updater: You have the latest version of Moneydance, 0.0)
   svc type added: _scanner._tcp.local.
   svc type added: _canon-bjnp1._tcp.local.
   setStatus(Saving file, 0.0010)
   setStatus(Save completed successfully, 0.0)
   setStatus(Saving file, 0.0010)
   setStatus(Save completed successfully, 0.0)
   svc type added: _apple-mobdev._tcp.local.
   setStatus(There are no accounts to be downloaded, -1.0)
   recording (new) txn editing: [ParentTxn(-1) desc=; val=0; stat= ; #splits=0; chk=; acct=NatWest; date=20130212; splits=; ]

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4. 4 Posted by Scott Meehan on Feb 13, 2013 @ 02:22 PM

   

   Hi Ian,

   I would suggest upgrading to the latest version to see if that will fix these issues for you (you shouldn't need to restore backups from corruption very frequently, so I am wondering if something is going on with your computer, rather than Moneydance).

   I would suggest downloading Moneydance from here:

   http://infinitekind.com/preview

   which is about to be released as the latest official version and following these instructions:

   http://help.infinitekind.com/kb/moneydance-2012/converting-from-an-...

   to help you migrate to the newest version. This is a free upgrade for you.

   Scott Meehan
   Moneydance Support

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5. 5 Posted by Ian Makepeace on Feb 14, 2013 @ 03:28 PM

   

   HI Scott

   Thanks for the email.
   I have upgraded the App. but still have greyed out on saved b/u. I will try and kluge something. By the way - how do I left click on the Apple MacBook trackpad?
   Regards

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6. 6 Posted by Scott Meehan on Feb 14, 2013 @ 04:40 PM

   

   Hi Ian,

   To right click on a file in a Mac (this brings up the context menu, which I think you're asking for), I believe you hold Ctrl or Command and click the file.

   Are you able to drag and drop your back ups onto Moneydance and open them that way?

   Scott Meehan
   Moneydance Support

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7. 7 Posted by Ian Makepeace on Feb 14, 2013 @ 06:00 PM

   

   Hi Scott

   Thanks. For some reason I cannot explain, all the files are accessible! So all OK

   Thanks for your advice
   Regards

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8. 8 Posted by Scott Meehan on Feb 14, 2013 @ 08:51 PM

   

   Hi Ian,

   Glad to hear that it's working now! Please let us know if we can be of further assistance!

   Scott Meehan
   Moneydance Support

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9. Scott Meehan closed this discussion on Feb 14, 2013 @ 08:51 PM.