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Wrong account numbers for payees

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Ron Gitter

05 Feb, 2010 11:53 PM

HELP!!! When I pay a bill online, all my payees have the wrong account number. Well, actually they all have the same account number as the first one on the payee list. If I submit payment and go on my banks website and check pending payments, sure enough the account number there is wrong. Moneydance is usless for me now.

1. 1 Posted by Angie Rauscher on 16 Feb, 2010 07:05 PM

   

   I am sorry for the unreasonably long delay in responding to your issue. If you are not using the most recent version (2010r2 build 741), please update to that version. You can download the update here. This update has resolved a few key issues our users have been experiencing, including some online bill pay issues. Please let me know if your issue persists and we will look into other solutions, including your OS, your bank's name, and the version of Java you are using.

   Please let me know if I can be of further assistance, and I apologize again for any inconvenience this may have caused you.

   Angie Rauscher
   Moneydance Support

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2. Angie Rauscher closed this discussion on 16 Feb, 2010 07:05 PM.

3. Ron Gitter re-opened this discussion on 18 Feb, 2010 01:23 AM

4. 2 Posted by Ron Gitter on 18 Feb, 2010 01:23 AM

   

   Thanks Angie,

   You guys are great with responding. I'm guessing a ton of snow delayed your
   response maybe?

   Angie, first of all, I'm using build 735 but I will upgrade soon. You
   should know that I fixed my problem but am worried that it may recur but
   maybe the new build will prevent that. I fixed it by doing a "Refresh"
   somewhere. Can't remember. Maybe while viewing payee's there's a Refresh?
    All my old account numbers came back.

   By the way, I think it would be very helpful to see all the Payee's info
   while paying bills, like City/Address. Payee's change their addresses
   frequently. I did offer this suggestion online.

   Thanks, Angie,

   Ron Gitter

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5. 3 Posted by Angie Rauscher on 20 Feb, 2010 03:24 PM

   

   Ron,

   Thanks for this suggestion, I've added it to our list of features to consider for new builds. It seems like a feature which would be useful to many of our users, and would help to prevent potentially costly mistakes. I'm very glad to hear that it is working for you now.

   Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.

   Angie Rauscher
   Moneydance Support

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6. Angie Rauscher closed this discussion on 20 Feb, 2010 03:24 PM.