upgrade to 2012, can't print checks correctly

wjr's Avatar

wjr

Feb 14, 2013 @ 01:12 AM

Hello!

I upgraded to MD 2012, and now my checks won't print correctly. I'm attaching what prints out when I try and "Print Test Page" in the Preferences section. Everything that prints out on the page now fits into the "stub" portion of the check...
I used to print out checks without a problem.

I'm on OS version 10.8.2...

Thanks!

Bill

  1. 1 Posted by wjr on Feb 18, 2013 @ 08:44 PM

    wjr's Avatar

    Attached here is a screen shot, showing what appears on the "Check Printing" section under Preferences in Moneydance. It looks like the checks should print just fine, but they do not!

    Help!

  2. 2 Posted by Scott Meehan on Feb 20, 2013 @ 02:25 AM

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    Hi Bill,

    When you press the "Print" button on the check printing window, does the printer's page size match the size of the paper you're trying to print to? The PDF paper size looks a little odd, so I'm wondering if it's different than standard letter paper or the size that you're trying to use.

    Scott Meehan
    Moneydance Support

  3. 3 Posted by wjr on Feb 20, 2013 @ 02:36 AM

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    Scott:
    The page that is shown matches what I'm printing to, but that's not what prints out! It's like the entire width of the check is compressed to fit into the check stub.

  4. 4 Posted by Scott Meehan on Feb 20, 2013 @ 02:48 AM

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    Hi Bill,

    If you try printing one check per page instead of three, does it print the same?

    Scott Meehan
    Moneydance Support

  5. 5 Posted by wjr on Feb 20, 2013 @ 02:50 AM

    wjr's Avatar

    Scott: No difference....

  6. 6 Posted by Scott Meehan on Feb 20, 2013 @ 05:21 PM

    Scott Meehan's Avatar

    Hi Bill,

    Ok, let's try resetting your preferences then in case something didn't carry over right during the upgrade. This will reset your settings (which can be undone if it doesn't improve printing), so Moneydance will appear as though having been installed for the first time, so you may need to re-open your data set and you will need to re-enter your license key.

    To do this, go to Help -> Show Documents Folder in Moneydance, then in the Finder window that opens, go up one directory and you should see a folder that includes a file called config.dict. Close Moneydance, then rename the config.dict file (to config.dict2, for example), and re-open Moneydance. Open your data set again, either from the selection list if it's there or the Open Other button from the Welcome screen, then reconfigure your check printing and try printing again to see if that fixes the printing issue.

    Scott Meehan
    Moneydance Support

  7. 7 Posted by wjr on Feb 21, 2013 @ 08:53 PM

    wjr's Avatar

    Scott:
    My apologies for not getting back... I will have to sit down and try that this evening after work... I will let you know how it goes.

    Bill

  8. 8 Posted by Scott Meehan on Feb 21, 2013 @ 11:26 PM

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    Hi Bill,

    No problem! Let us know how it goes!

    Scott Meehan
    Moneydance Support

  9. 9 Posted by wjr on Feb 22, 2013 @ 01:16 AM

    wjr's Avatar

    Scott:

    When I go to Help-> Show Documents Folder in Moneydance, this is what I get.
    (Please don't be confused with the fact that my file is currently titled "Backup." It's not really a backup....)

    How do I "go up one directory?"

  10. 10 Posted by wjr on Feb 22, 2013 @ 01:37 AM

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    Scott:

    Think I've found the file using another method. I'll get back to you shortly...
    Bill

  11. 11 Posted by -Kevin N. on Feb 22, 2013 @ 01:39 AM

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    Hi wjr,

    You may want to wait for Scott to confirm this, but looking at your screenshot the 'backup.md.moneydance' data file has both a .md and a .moneydance extension.

    I can't say whether that may be what is effecting Moneydance's check rendering but it might be worth your while to rename the data file without the .md extension.

    For example: backup.moneydance

    -Kevin N.

  12. 12 Posted by wjr on Feb 22, 2013 @ 01:41 AM

    wjr's Avatar

    Scott:

    Well, I tried what you recommended, but to no avail. The entire width of the check is shrunk to just print in what would be the stub, even though the image shown when I "calibrate printer" shows it across the whole width of the page...

    Bill

  13. 13 Posted by wjr on Feb 22, 2013 @ 01:48 AM

    wjr's Avatar

    Kevin:
    Not sure how that would have happened with the naming of the file. I'm curious if that would impact this problem at all.
    Bill

  14. 14 Posted by Scott Meehan on Feb 22, 2013 @ 07:32 PM

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    Hi Bill,

    I'm sorry, I was mistaken about the location of the preferences file on OS X, which is why you couldn't see it. In the screenshot you sent, you can see the backup.md.moneydance folder/bundle on the right--the "config.dict" file is located in:

    Data/Library/Application Support/Moneydance

    relative to the pane that contains Container.plist, Data, and OldData--so instead of being in the Documents folder that shows backup.md.moneydance folder/bundle, change to the Library folder in the second to right-most pane, then go to Application Support, then Moneydance, and you should see the "config.dict" file I'd like you to rename to try printing. Please try closing Moneydance, renaming that file, then re-opening Moneydance and see if printing improves after having reset Moneydance's preferences.

    Scott Meehan
    Moneydance Support

  15. 15 Posted by wjr on Feb 22, 2013 @ 08:08 PM

    wjr's Avatar

    I had found the file, by using the "search" feature. I tried renaming it, and, yes, Moneydance did ask me to locate the data file that I wanted to use when I tried re-opening Moneydance. But, then I had the same issues in terms of printing. It's still trying to fit the whole width of the page into the check stub section.

    Your message brought up something interesting. Under Library/Application Support/, I have no listing for Moneydance.... Are my files somewhere else? Can the program not find the files it needs?

    Bill

  16. 16 Posted by Jon Hoover on Feb 22, 2013 @ 08:31 PM

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    Hi,
    We don't think this is related and depending on your version of OSX, Moneydance will do slightly different things with internal storage.
    Can you tell me, do the other print features of the program work as expected, for instance if you print a report or the register does that look unusual?
    Thanks.
    Sincerely,
    Jon Hoover, Moneydance Support

  17. 17 Posted by wjr on Feb 22, 2013 @ 08:43 PM

    wjr's Avatar

    Jon:

    Interesting question, and the other printing functions are ALSO weird!

    Just tried a transaction register, and it printed Landscape, one
    transaction per page! So, it was technically using the same portion of
    each page as when I print checks!

    Wow...

    Bill
    (559) 448-8402

  18. 18 Posted by Jon Hoover on Feb 23, 2013 @ 12:46 AM

    Jon Hoover's Avatar

    Bill,
    I'm wondering if you download and install this program called Jedit. Its a text editing program that is written in Java, just like Moneydance is. Because it is in Java you can print from it and see if it is having the same issue from Moneydance and that will tell us if the problem has to do with your version of java or if it is Moneydance.
    http://www.jedit.org/index.php?page=download

    Also can you send me the first six lines of your Console Log in Moneydance? (Help->console log).
    Thanks.
    Sincerely,
    Jon Hoover, Moneydance Support

  19. 19 Posted by wjr on Feb 23, 2013 @ 01:19 AM

    wjr's Avatar

    Jon:
    I'm not near the computer at the moment. Will try that as soon as I can. Thanks for sticking w me on this!

    Bill
    (559) 448-8402
    Sent from my iPhone

  20. 20 Posted by wjr on Feb 23, 2013 @ 03:23 PM

    wjr's Avatar

    Jon:

    1) Was able to download the java version of Jedit, and install it. I
    typed a couple of sentences, and printed it. It printed across the whole
    width of an 8.5 x 11 paper.

    2) here's the info from the console log

    Starting Moneydance 2012.3 (852) at Sat Feb 23 07:19:52 PST 2013
    Settings Folder:
    /Users/wjr/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/A
    pplication Support/Moneydance
    OS: Mac OS X 10.8.2 x86_64
    Java: 1.7.0-moneydance2012-888 (Oracle Corporation)
    Is in sandbox: true; restricted file access: false
    opening last file: /Users/wjr/Documents/MoneyDance/backup.moneydance

    Bill Reddington
    (559) 448-8402

  21. 21 Posted by Scott Meehan on Feb 23, 2013 @ 05:34 PM

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    Hi Bill,

    I'm sorry that we haven't fixed what's going on yet! Printing issues are almost always the toughest.

    The next thing I'm wondering is, since jEdit worked fine, whether the issue is with Moneydance's bundled Java for some reason. To test this, I would suggest downloading the 10.6 and below version, which uses Apple's system Java instead of our bundled Java, of the latest version of Moneydance 2012, which is located here:

    http://infinitekind.com/downloads

    The 10.6 and below version will function basically exactly the same as the 10.7 and up version, with the main difference being the version of Java Moneydance uses.

    Scott Meehan
    Moneydance Support

  22. 22 Posted by wjr on Feb 23, 2013 @ 05:44 PM

    wjr's Avatar

    THAT's IT!

    I guess I'll have to re-set my print settings, but it did print the check
    across the full width of the page, with stub data in the stub area, and
    the rest looking pretty close to correctŠ Thanks very much.

    My question to you, and it's based on me being a bit unsure of the whole
    processŠ. I've got a icon for Moneydance sitting in Launchpad. I've also
    got an icon that I keep on the menu bar at the bottom of the screen. I've
    got to change these somehow to "point to" the 10.6 version, instead of the
    10.7 version?

    Bill Reddington
    Reddington Business Valuation
    (559) 448-8402

  23. 23 Posted by Scott Meehan on Feb 23, 2013 @ 06:45 PM

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    Hi Bill,

    I would suggest removing the links to the 10.7 and up version and recreating them with the 10.6 and below version, which is probably easier than trying to adjust the links to point to the right version.

    Glad to hear that that seems to be fixing it so far!

    Scott Meehan
    Moneydance Support

  24. 24 Posted by wjr on Feb 23, 2013 @ 07:00 PM

    wjr's Avatar

    Also, should I just move the 10.6 version from Downloads folder to Applications? Will that overwrite 10.7?

    Bill Reddington
    (559) 448-8402
    Sent from my iPhone

  25. 25 Posted by Scott Meehan on Feb 24, 2013 @ 12:54 AM

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    Hi Bill,

    I would suggest deleting the version of Moneydance in the Applications folder and then moving the 10.6 and below version from the Downloads folder into the Applications folder.

    Scott Meehan
    Moneydance Support

  26. System closed this discussion on Mar 31, 2015 @ 03:55 PM.

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