saving transactions

Joan's Avatar

Joan

08 Feb, 2010 06:50 AM

I am new to Moneydance. I'm disappointed that there is no manual I can print and the help section isn't very helpful. Hopefully with using the system I will become for comfortable with it but so far I find it much more difficult to use than Quicken. I tried getting started by adding transactions but after putting in a new transactions the program will not let me save the transaction. I have spent a lot of time and have not accomplished a thing because it will not save anything. What am I doing wrong?

  1. 1 Posted by bwells on 08 Feb, 2010 12:53 PM

    bwells's Avatar

    Where are you trying to add the transactions? Have you created a checking, savings or other account?

  2. 2 Posted by Noname on 08 Feb, 2010 02:36 PM

    Noname's Avatar

    Just some fyi's:

    1. When you're done typing in the transaction you need to hit "enter" on your computer keyboard. Otherwise you may still be in the "edit" mode and the transaction info won't be saved. This also applies when you're creating a split transaction. When in doubt hit "enter" on the keyboard just to be sure.

    2. You can go to Moneydance > Preferences > General and check the box for "always save on every quit" and the program will save all your changes automatically when you close the program.

  3. 3 Posted by Jon Hoover on 08 Feb, 2010 03:52 PM

    Jon Hoover's Avatar

    Joan,
    I'm sorry that you are feeling frustrated with Moneydance right now. We are very much concerned with the lack of of 2010 help documents and are right now working on getting them created. In the meantime, I'd recommend using the 2008 docs, the FAQs on this website, and of course you should feel free to ask the users and support staff on the forum. here.
    Did jbnyt's answer help clarify things for you? It's along the lines of what I would advise, but if its not addressing your problem, let us know and we'll hopefully get your problem sorted out.
    Jon Hoover, Moneydance Support

  4. 4 Posted by Joan on 08 Feb, 2010 09:37 PM

    Joan's Avatar

    Thank you all for your suggestions. I have created accounts and I have pressed entered and it moves from the bottom to the top. I can't save and I can't close because I get error messages Error making backup:java.io-file not found exception(application/moneydance.md-2010-02-08 permission denied)

    I'm thinking maybe I need to delete the program and start over again with a new download. I'm also new to Macbook and maybe it is my lack of knowledge of the Mac. I just left the PC world and there are some differences between the two. I'm using MAC OS X software. Do you think starting over would work?

  5. 5 Posted by Jon Hoover on 09 Feb, 2010 07:02 PM

    Jon Hoover's Avatar

    Joan,
    It sounds like that you don't have write permission set for the folder/file that Moneydance is trying to save the file to. To change the file permissions on a Mac check out this entry on Mac's help site: http://support.apple.com/kb/HT2963.
    As to starting over, if the above thing doesn't work, it certainly won't hurt and may even help to reinstall. If these things don't get it sorted out we can talk further to try and figure out what the problem might be.
    Jon Hoover, Moneydance Support

  6. Angie Rauscher closed this discussion on 24 Jul, 2011 07:25 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

17 Apr, 2024 10:10 PM
17 Apr, 2024 10:02 PM
17 Apr, 2024 09:49 PM
17 Apr, 2024 09:49 PM
17 Apr, 2024 09:44 PM