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Dropbox Sync not working

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chris

Apr 21, 2022 @ 03:09 PM

Recently upgraded to the latest version of moneydance, and installed on a new computer. Restored my data from a backup. Have now installed Moneydance on my laptop, and attempting to get Dropbox Sync working again.

If I use the Dropbox Connection method, then when opening it on the laptop, I get an error 'Sorry, there was a problem creating the file'. I then tried the Dropbox Folder sync method. On the laptop the file shows up, and opens, but there is no data. It also adds a blank bank account, with no transactions and a long string of numbers and letters to the file - this shows on the lapto, with no other accounts, and on the main computer, along with the correct accounts.

I've deleted everything and tried again, with the latest version of the drobox software, and the same happens. Both systems running the latest version of Money dance, and Windows 10.

Is dropbox sync broken?

1. Support Staff 1 Posted by Maddy on Apr 21, 2022 @ 03:27 PM

   

   Hi Chris,

   We are sorry to hear about the problem you have encountered.

   Firstly, you should download and install Moneydance 2022.3 (4072) on both computers.

   Then navigate to File->Syncing and turn Sync off everywhere by choosing Don't Sync
   Close Moneydance and restart Moneydance on each computer in turn.

   Launch Moneydance again and take a manual back up of the file you consider to be the most up-to date .

   On the computer where this file is stored:

   • Navigate to Extensions->Manage Extensions and install the **Toolbox
   • From from Toolbox Options (on top left corner)choose Advanced Mode.
   • Make Primary if not Primary already.
   • Load the Toolbox extension and choose Hacker mode from Toolbox Options (on top left corner).
   • Choose the option Hack: Force a reset/push of your dataset to Sync. Wait a few mins. This will reset and update sync with a new consolidated dataset.

   Finally,
   On the primary computer navigate to File->Syncing and choose a sync method.
   Preferably, Dropbox Folder
   - Set or take note of your existing "Passphrase".

   On the secondary computer

   Navigate to File->New->Open synced file.
   - Choose the same sync method as the primary computer - Enter the same Passphrase to match

   I hope this information is helpful. Please let us know if you have further questions or need more assistance.

   --
   Maddy, Infinite Kind Support

   • Edit

2. 2 Posted by chris on Apr 21, 2022 @ 04:53 PM

   

   Thanks, that has solved it.

   • Edit

3. Support Staff 3 Posted by Maddy on Apr 22, 2022 @ 07:49 AM

   

   Excellent news!

   I'm glad I was able to help.

   I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

   --
   Maddy, Infinite Kind Support

   • Edit

4. Maddy closed this discussion on Apr 22, 2022 @ 07:49 AM.