Maddy on 27 Apr, 2022 10:19 AM
We are sorry to hear about the problem you have encountered.
Can you try upgrading to the latest preview version, as this should hopefully fix the problem for you? Moneydance 2022.3 (4073) is now available to download from this page.
After running the update, navigate to Online menu->Moneydance+ Set up and where it reads "Connected" on the right, click and select disconnect in the popup. Then try to recreate the connection as outlined in this article of the Knowledge Base called Connect Accounts with Moneydance+.
Thank you for your assistance with getting Moneydance+ to continue downloading my transactions. It works now!
As far as connecting to my bank, Alliant Credit Union, the connection may work, but I cannot get through the process of connecting my accounts because of the miscommunication between Plaid and the bank. Plaid asks for Alliant to send me a code to my device: (screenshot)
But Alliant sends me an email stating that I need to click a link to register my device - they do not ever send a code - only this email: (screenshot of email)
So I am forever stuck in this loop where the two are not asking/giving the same verification process and therefore I cannot finish connecting my accounts.
Maddy on 28 Apr, 2022 07:54 AM
It seems that connecting via Plaid to some banks will always force you to use MFA (code texted to your mobile device) - as in your screenshot.
Apparently after you do that successfully once, you must not use the same MFA method to log into your bank's website afterwards, using your PC or mobile web browser. If you do this again, the problem will reoccur.
The workaround is to tell your bank's login process that you don't have access to your SMS texts, and let it challenge you in another way (either security question or your physical card details).
Maddy on 20 May, 2022 03:37 PM
Could you send us the contents of your console log, from when you're trying to connect to American Express via Moneydance+?
Here's how to get the logs:
1) In Moneydance, select Help > Console Window. This will open the console messages window.
2) While the Console Window is open, attempt to connect to your bank using Moneydance+. Any error messages should be recorded to the Console.
3) Select all of the text in the Console and use the "Copy to Clipboard" button at the bottom to copy the text.
4) Paste the text from the message window into a text file (preferably saved with a .txt extension) and attach that file to your response here.
Maddy closed this discussion
on 23 May, 2022 11:26 AM.
Tina Carlson re-opened this discussion
on 10 Nov, 2022 02:32 AM
on 10 Nov, 2022 02:32 AM
My checking account auto-downloading has been sketchy for the past two months. I have only had 2 transactions download when there have been many, many more taking place. I don’t hit the download button every day, but I do at least once a week. Is there a cut-off when it will stop uploading older transactions? Am I missing something?
Maddy on 10 Nov, 2022 01:05 PM
You could try selecting the Online->Setup Moneydance+ menu, then click on an account (not the bank name) in the right column you should see a popup menu. If you select the Reset Sync Date entry, Moneydance will prompt you upon the next download to select how far back in time you'd like it to request transactions. How far back the transactions actually go is dependent upon the bank and/or their service provider, but Moneydance will request whatever date you specify.
Also, usually after Plaid acquires your transactions from the bank, it may take some time before they are ready. Plaid will download the transactions in the background and then when they are ready, Moneydance can download them. For this reason, at times there could be some delays but this doesn't necessarily mean there is a problem with the connection.