display issues when confirming imported transactions
When I am in the process of confirming imported transactions, the screen display becomes corrupted. It happens whenever I need to edit the category. The right side of the screen becomes a mishmash of elements from other parts of the screen. Then I cannot get to the 'confirm' button. As I move my mouse around, this corrupted overlay will change to show various other parts of the screen. It's very frustrating. Windows 10 pc. Moneydance version 2022.2 (4060)
Attached is a screenshot of the right half of my screen.
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moneydance1.jpg
545 KB
moneydance1.jpg
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1 Posted by Harald on 01 Jun, 2022 03:08 PM
A month has gone by and I am faced with the same issue that I described previously. In the meantime I upgraded to version 2022.4 (4087) but the problem persists. I am surprised there have been no comments about this. Perhaps it has something to do with my PC, but any comments would be welcome.
Support Staff 2 Posted by Maddy on 01 Jun, 2022 03:26 PM
Hi Harald,
We are sorry to hear about the problem you have encountered.
Please navigate to Extensions->Manage Extensions and install the Toolbox.
Launch Toolbox and navigate to Toolbox Options (on top left corner) and select -
Update Mode->Yes->Do Back Up Now (recommended) Finally choose Menu: General Tools. Update Functions-> Reset Window Display Settings.
Finally restart Moneydance!
I hope this information is helpful. Please let us know if you have further questions or need more assistance.
--
Maddy, Infinite Kind Support
3 Posted by Harald on 01 Jun, 2022 03:45 PM
Hi Maddy:
I followed your instructions but I am sad to say that the problem still occurs.
One thing I have discovered is when the display becomes corrupted I can bring it back by widening the window. Sometimes the problem will recur and then I widen the window again to get the display back - it's not perfect but it's a minor interruption and allows me to keep working.
4 Posted by Stuart Beesley ... on 01 Jun, 2022 03:49 PM
What happens if you keep the main window smaller, so that there is space to the right for the (annoying) popup confirm/merge window to appear without overlapping the main window?
Have you tried Preview build 4087?
https://infinitekind.com/preview
Can you find and post a copy of your config.dict file (with MD closed); Perhaps redact the license number first..
5 Posted by Harald Riffel on 01 Jun, 2022 04:11 PM
Hi Stuart:
Thanks for your suggestions. The transaction confirm feature is part of the
main window. There are three columns to my main window: the accounts, the
transactions, and the confirm section. The confirm column only shows up
when I click on an unconfirmed transaction.
When the display corrupts it only affects the third column. I can't seem to
adjust the widths of each of these columns - only the whole window at once.
Attached is a copy of my config.dict file (with the licence key deleted).
Now I am running out of transactions to download for more testing!
Moneydance doesn't seem to re-download previously downloaded transactions.
So for further testing I might have to wait a few days for bank
transactions to accumulate...
Harald
6 Posted by Stuart Beesley ... on 01 Jun, 2022 04:13 PM
There is an option in preferences for the confirm window to be a popup.
You can redownload by resetting the sync date.
7 Posted by Stuart Beesley ... on 01 Jun, 2022 04:33 PM
Well, I've tried your config on Mac and Win10 and it's fine for me.. I can't say it's not a bug, but I do wonder if you have a local environment issue... Sorry, back over to support....
(not support, just a fellow user)
8 Posted by Harald Riffel on 01 Jun, 2022 04:40 PM
Thanks for your comments.
I can't seem to find where to change the sync date.
I will try the pop-up option.
9 Posted by Stuart Beesley ... on 01 Jun, 2022 06:17 PM
With MD+, open Online, Setup MD+ , then on an account row, right hand side, click/right click in the empty space and a popup menu will appear...
Or if OFX, on an account, online menu, Setup online banking, reset sync date... Or use Toolbox if you want to set a more specific date rather than all dates...
System closed this discussion on 31 Aug, 2022 06:20 PM.