display issues when confirming imported transactions

Harald's Avatar

Harald

30 Apr, 2022 03:20 PM

When I am in the process of confirming imported transactions, the screen display becomes corrupted. It happens whenever I need to edit the category. The right side of the screen becomes a mishmash of elements from other parts of the screen. Then I cannot get to the 'confirm' button. As I move my mouse around, this corrupted overlay will change to show various other parts of the screen. It's very frustrating. Windows 10 pc. Moneydance version 2022.2 (4060)
Attached is a screenshot of the right half of my screen.

  1. 1 Posted by Harald on 01 Jun, 2022 03:08 PM

    Harald's Avatar

    A month has gone by and I am faced with the same issue that I described previously. In the meantime I upgraded to version 2022.4 (4087) but the problem persists. I am surprised there have been no comments about this. Perhaps it has something to do with my PC, but any comments would be welcome.

  2. Support Staff 2 Posted by Maddy on 01 Jun, 2022 03:26 PM

    Maddy's Avatar

    Hi Harald,

    We are sorry to hear about the problem you have encountered.

    Please navigate to Extensions->Manage Extensions and install the Toolbox.
    Launch Toolbox and navigate to Toolbox Options (on top left corner) and select -
    Update Mode->Yes->Do Back Up Now (recommended) Finally choose Menu: General Tools. Update Functions-> Reset Window Display Settings.
    Finally restart Moneydance!

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  3. 3 Posted by Harald on 01 Jun, 2022 03:45 PM

    Harald's Avatar

    Hi Maddy:
    I followed your instructions but I am sad to say that the problem still occurs.
    One thing I have discovered is when the display becomes corrupted I can bring it back by widening the window. Sometimes the problem will recur and then I widen the window again to get the display back - it's not perfect but it's a minor interruption and allows me to keep working.

  4. 4 Posted by Stuart Beesley ... on 01 Jun, 2022 03:49 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    What happens if you keep the main window smaller, so that there is space to the right for the (annoying) popup confirm/merge window to appear without overlapping the main window?

    Have you tried Preview build 4087?
    https://infinitekind.com/preview

    Can you find and post a copy of your config.dict file (with MD closed); Perhaps redact the license number first..

  5. 5 Posted by Harald Riffel on 01 Jun, 2022 04:11 PM

    Harald Riffel's Avatar

    Hi Stuart:
    Thanks for your suggestions. The transaction confirm feature is part of the
    main window. There are three columns to my main window: the accounts, the
    transactions, and the confirm section. The confirm column only shows up
    when I click on an unconfirmed transaction.
    When the display corrupts it only affects the third column. I can't seem to
    adjust the widths of each of these columns - only the whole window at once.

    Attached is a copy of my config.dict file (with the licence key deleted).

    Now I am running out of transactions to download for more testing!
    Moneydance doesn't seem to re-download previously downloaded transactions.
    So for further testing I might have to wait a few days for bank
    transactions to accumulate...

    Harald

  6. 6 Posted by Stuart Beesley ... on 01 Jun, 2022 04:13 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    There is an option in preferences for the confirm window to be a popup.

    You can redownload by resetting the sync date.

  7. 7 Posted by Stuart Beesley ... on 01 Jun, 2022 04:33 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Well, I've tried your config on Mac and Win10 and it's fine for me.. I can't say it's not a bug, but I do wonder if you have a local environment issue... Sorry, back over to support....

    (not support, just a fellow user)

  8. 8 Posted by Harald Riffel on 01 Jun, 2022 04:40 PM

    Harald Riffel's Avatar

    Thanks for your comments.
    I can't seem to find where to change the sync date.
    I will try the pop-up option.

  9. 9 Posted by Stuart Beesley ... on 01 Jun, 2022 06:17 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    With MD+, open Online, Setup MD+ , then on an account row, right hand side, click/right click in the empty space and a popup menu will appear...

    Or if OFX, on an account, online menu, Setup online banking, reset sync date... Or use Toolbox if you want to set a more specific date rather than all dates...

  10. System closed this discussion on 31 Aug, 2022 06:20 PM.

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