Cannot Manage Extensions

Kenneth Broomfield's Avatar

Kenneth Broomfield

03 May, 2022 07:47 AM

I am unable to update securities and use other functions because of the following message.

Operations did not complete successfully because the file contains a virus or potentially unwanted software. C/Users/Kenneth/moneydance/tmp/yahooqt 10201961682156712412.tmp

I am using version MD 2021.1 (3069) I did install the most recent version but had the same problem so reinstalled the earlier and still have the problem.

  1. Support Staff 1 Posted by Maddy on 03 May, 2022 08:16 AM

    Maddy's Avatar

    Hi Kenneth,

    We are sorry to hear about the problem you have encountered.

    The latest preview version should hopefully fix the problem for you!

    Moneydance 2022.3 (4078) is now available to download from this page.

    For a full list of improvements in the preview version, please refer to this page.

    I recommend creating a backup before proceeding with the upgrade. Also, you should remove the previous version prior to installing this version.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by Kenneth Broomfi... on 03 May, 2022 09:09 AM

    Kenneth Broomfield's Avatar

    Hello Maddy
    The problem is still there . Please see error log.

    Ken

  3. 3 Posted by Stuart Beesley ... on 03 May, 2022 09:55 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    What AV software are you using?

  4. 4 Posted by Stuart Beesley ... on 03 May, 2022 10:08 AM

    Stuart Beesley (Mr Toolbox)'s Avatar
  5. 5 Posted by KEN BROOMFIELD on 03 May, 2022 11:12 AM

    KEN BROOMFIELD's Avatar

    From: Stuart Beesley (Mr Toolbox)<mailto:[email blocked]>
    Sent: 03 May 2022 12:08
    To: [email blocked]<mailto:[email blocked]>
    Subject: Re: Cannot Manage Extensions [Problems #79885]
    I am using MS Defender.

  6. Support Staff 6 Posted by Maddy on 03 May, 2022 12:47 PM

    Maddy's Avatar

    Hi Hi Kenneth,
    Sorry to hear about the issues you've encountered. I’m sorry to keep you waiting, but I’d like to run your query past the development team who may be able to provide further information.

    --
    Maddy, Infinite Kind Support

  7. 7 Posted by Stuart Beesley ... on 03 May, 2022 02:06 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    I just tested it my self. I get the same issue.. Any recently signed java extension is triggering what looks like a false virus alert.. The virus is "Trojan:Script/Wacatac.B!ml". I find it hard to believe there is a virus. If I manually un-quarantine the file, rename to zip, unzip, virus scan the contents, it's clean.

    You can work around as follows:
    Go to Defender settings.... Manage virus settings... Exceptions.. Add and add the process "Moneydance.exe"

  8. 8 Posted by KEN BROOMFIELD on 03 May, 2022 04:31 PM

    KEN BROOMFIELD's Avatar

    From: Stuart Beesley (Mr Toolbox)<mailto:[email blocked]>
    Sent: 03 May 2022 16:06
    To: [email blocked]<mailto:[email blocked]>
    Subject: Re: Cannot Manage Extensions [Problems #79885]
    I think the MD program should be amended as I am not happy altering the security settings.

  9. Support Staff 9 Posted by Sean Reilly on 03 May, 2022 04:35 PM

    Sean Reilly's Avatar

    I would not alter any security settings in order to allow an extension to load. If the extension won't load then moneydance possibly isn't able to verify the signature of the code.

    If a virus has infected a downloaded extension file then it's a bad idea to ignore those errors and allow-list moneydance to load it.

    Would someone who is getting that error be able to upload the file mentioned in the virus warnings to the following dropbox upload form?

    https://www.dropbox.com/request/MWl0JDdufTqlKiJUQtqz

    Thanks,
    Sean

    --
    Sean Reilly
    Developer, The Infinite Kind
    https://infinitekind.com

  10. 10 Posted by KEN BROOMFIELD on 03 May, 2022 04:55 PM

    KEN BROOMFIELD's Avatar

    From: Sean Reilly<mailto:[email blocked]>
    Sent: 03 May 2022 18:35
    To: [email blocked]<mailto:[email blocked]>
    Subject: Re: Cannot Manage Extensions [Problems #79885]
    file: C:\Users\Kenneth\.moneydance\tmp\securityquoteload6076629874589005963.tmp This file is mentioned by Defender . It is called Trojan.

  11. 11 Posted by Stuart Beesley ... on 03 May, 2022 04:58 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Already uploaded to you Sean....

  12. Support Staff 12 Posted by Maddy on 09 May, 2022 08:22 AM

    Maddy's Avatar

    @Ken

    It seems that any recently signed java extension is triggering what looks like a false virus alert. The virus is "Trojan:Script/Wacatac.B!ml". According to our support team they have manually un-quarantined the file, renamed to zip, unzip, virus scanned the contents The result is reassuring, the file it's clean!

    You can work around as follows:
    Go to Defender settings->Manage virus settings-> Exceptions->Add and add the process "Moneydance.exe".

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  13. System closed this discussion on 08 Aug, 2022 08:30 AM.

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