Split transactions freeze program

Lee Fullerton's Avatar

Lee Fullerton

05 May, 2022 04:14 PM

After I downloaded the most recent MD 2022 upgrade on my MacBook Air today , split transactions froze up and the number in the payment column is grayed out. How can I fix it?
Le Fullerton

  1. 1 Posted by Stuart Beesley ... on 05 May, 2022 04:35 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    What build are you on? 2022.3(4077) should resolve this?

    Try running toolbox extension. It should detect off screen issues and if u enable update mode there will be a button to fix.

  2. 2 Posted by Lee Fullerton on 05 May, 2022 04:59 PM

    Lee Fullerton's Avatar

    I am on Build 4077. I ran Toolbox. It did not resolve issue.

  3. 3 Posted by Stuart Beesley ... on 05 May, 2022 06:00 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Ok.

    Restart MD, Run toolbox again. Update mode. General tools. Reset window positions.

    Did this work?

  4. 4 Posted by Lee Fullerton on 05 May, 2022 07:23 PM

    Lee Fullerton's Avatar

    Yes. Thank you.

  5. 5 Posted by Stuart Beesley ... on 05 May, 2022 07:28 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    That’s good and a shame. It means the fix we developed didn’t work. Can you tell me a bit about your setup. Dual monitors etc? Where were the screens (left/right)? Are you on Mac or windows? If windows, in your dataset folder there will be a backup file of config.dict dated / times just before you ran the fix. Could you redact your license number and then attach that here to look at?

  6. 6 Posted by Lee Fullerton on 05 May, 2022 07:47 PM

    Lee Fullerton's Avatar

    One monitor on a Macbook Pro. I reset the windows (took a moment to figure
    out that I need to type all uppercase "IAGREE." A note there would help). I
    have not gotten to it on my Windows machine but if the problem is there, I
    will send you the config.dict and license #.

  7. 7 Posted by Stuart Beesley ... on 05 May, 2022 08:00 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    If you get the problem again, please run toolbox. Enable debug mode, Exit toolbox. Launch toolbox again and then post the contents of help/show console. It will show the window data for debug purposes. Thx.

  8. 8 Posted by Lee Fullerton on 05 May, 2022 08:54 PM

    Lee Fullerton's Avatar

    Will do. Thanks for the help.
    Lee

  9. System closed this discussion on 04 Aug, 2022 09:00 PM.

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