Split transactions freeze program
Lee Fullerton
After I downloaded the most recent MD 2022 upgrade on my MacBook Air today , split transactions froze up and the number in the payment column is grayed out. How can I fix it?
Le Fullerton
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1 Posted by Stuart Beesley ... on May 05, 2022 @ 04:35 PM
What build are you on? 2022.3(4077) should resolve this?
Try running toolbox extension. It should detect off screen issues and if u enable update mode there will be a button to fix.
2 Posted by Lee Fullerton on May 05, 2022 @ 04:59 PM
I am on Build 4077. I ran Toolbox. It did not resolve issue.
3 Posted by Stuart Beesley ... on May 05, 2022 @ 06:00 PM
Ok.
Restart MD, Run toolbox again. Update mode. General tools. Reset window positions.
Did this work?
4 Posted by Lee Fullerton on May 05, 2022 @ 07:23 PM
Yes. Thank you.
5 Posted by Stuart Beesley ... on May 05, 2022 @ 07:28 PM
That’s good and a shame. It means the fix we developed didn’t work. Can you tell me a bit about your setup. Dual monitors etc? Where were the screens (left/right)? Are you on Mac or windows? If windows, in your dataset folder there will be a backup file of config.dict dated / times just before you ran the fix. Could you redact your license number and then attach that here to look at?
6 Posted by Lee Fullerton on May 05, 2022 @ 07:47 PM
One monitor on a Macbook Pro. I reset the windows (took a moment to figure
out that I need to type all uppercase "IAGREE." A note there would help). I
have not gotten to it on my Windows machine but if the problem is there, I
will send you the config.dict and license #.
7 Posted by Stuart Beesley ... on May 05, 2022 @ 08:00 PM
If you get the problem again, please run toolbox. Enable debug mode, Exit toolbox. Launch toolbox again and then post the contents of help/show console. It will show the window data for debug purposes. Thx.
8 Posted by Lee Fullerton on May 05, 2022 @ 08:54 PM
Will do. Thanks for the help.
Lee
System closed this discussion on Aug 04, 2022 @ 09:00 PM.