Cannot run reports after latest windows update

Sergio's Avatar

Sergio

19 May, 2022 07:21 AM

Hi team.

About a week ago I updated (NOT upgraded) my windows 10.

After that upgrade I cannot run any of the Moneydance reports (graphs run fine.)

Your support would be appreciated. I m using version 2020.2 (1929)

Regards,

S

  1. Support Staff 1 Posted by Maddy on 19 May, 2022 08:32 AM

    Maddy's Avatar

    Hi Sergio,

    We are sorry to hear about the problem you have encountered.

    Can you try resetting your Moneydance preferences and see if that fixes the issue that you're seeing? To do this, you have to rename your config.dict file.

    Please take note of your license key and save it, separately as you will need to re-register later.

    In your Windows machine, the file should be located at:

    C:\Users\(yourusername)\.moneydance\config.dict

    Once you've found your config.dict file, close Moneydance ensure it's closed fully. Then rename the file to config2.dict

    Once you've done this, open Moneydance again. It will appear as though you've just installed the program for the first time, so you'll see the Welcome window.
    Your data file should be listed on the right of the window. If not, choose 'Open Other' and navigate to your data file.
    When you're viewing your data file, choose Help --> Register Moneydance and input your license key.

    If you run into any problems, you can simply close Moneydance and rename the original file back to config.dict. Then open Moneydance again to restore your original settings.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by svca on 19 May, 2022 02:46 PM

    svca's Avatar

    Thanks Maddy, that worked!

    I think we've done something similar a few years back. Apologies, I'm not sure where that mail might have been filed.

    Thanks again for your help.

    Regards,

    Sergio

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  3. Support Staff 3 Posted by Maddy on 20 May, 2022 08:37 AM

    Maddy's Avatar

    You are welcome, Sergio!

    I'm very pleased to hear that it worked.

    I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

    --
    Maddy, Infinite Kind Support

  4. Maddy closed this discussion on 20 May, 2022 08:37 AM.

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