Cannot download

Bruce's Avatar

Bruce

25 May, 2022 03:35 PM

Tried firefox and edge will not download. Starts and then stops each time. I ever had problem downloading before?? Made two attempts with each browser,

  1. 1 Posted by Bruce on 25 May, 2022 03:37 PM

    Bruce's Avatar

    This is the initial software download. I also tried the link in the email same issue

  2. Support Staff 2 Posted by Maddy on 26 May, 2022 11:09 AM

    Maddy's Avatar

    Hi Bruce,
    Thank you for contacting Moneydance support.

    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Help --> About Moneydance

    Which bank are you connecting with?

    If you download from the bank's website, which file format do you use?

    Thank you

    --
    Maddy, Infinite Kind Support

  3. 3 Posted by spudsmack77 on 26 May, 2022 11:42 AM

    spudsmack77's Avatar

    Hi Maddy, I appreciate your contact, but I have I have decided to move
    on to competitor which I download without issue. It was not a bank, I
    had issue with, but your website and the initial software download. I
    tried Edge, Chrome, and Firefox. I assumed there was server issue on
    your end. Just thought you might like the information in case others
    have the same issue. Have a great Day.

    -----------------------------------------From: "Maddy"
    To: [email blocked]
    Cc:

  4. Support Staff 4 Posted by Maddy on 26 May, 2022 12:09 PM

    Maddy's Avatar

    Thank you for reporting back!

    Since you have just purchased Moneydance, I would be happy to authorize a refund but I am inclined to offer you technical assistance first. This is not an attempt to get out of giving you a refund - if that is what you want, please let me know and I will authorize it today. That being said, if there is something specific that I might be able to assist you with, I would be happy to help.

    I believe you are using a Windows computer, so in order to download and install Moneydance 2022.4 (4080), usually you need to proceed as follow:

    • Download Moneydance 2022.4 (4080) here - select the Windows installer;

    • Click on Save File and rename it to Moneydance 2022.4 (4080), to make it more visible;

    • Wait for the file to download fully;

    • Click on the downward arrow on your Browser to view the download link;

    • double click on the installer to open the file and initiate the installation;

    • In the window that opens, Welcome to the Moneydance Setup Wizard you can choose between:

    • Yes, update the existing installation (this will overwrite any older version you might have installed previously)

    • Click "Next", allow the installation to complete and click "Finish".

    Launch Moneydance. The program will open in the Welcome to Moneydance window as displayed here and you need to create a data file.

    To register the new version, when you see your register or the Summary page, select Help --> Register Moneydance to enter the license key:

    • P67845046-2AF44FD9

    Finally, we offer a 90 day money back guarantee, so there’s still plenty of time to test the program. If you prefer to continue with the refund at this point, please let me know and I will ensure this is processed.

    --
    Maddy, Infinite Kind Support

  5. 5 Posted by spudsmack77 on 26 May, 2022 02:32 PM

    spudsmack77's Avatar

    I have stopped payment, but if it goes through please refund

    Thank You
    -----------------------------------------From: "Maddy"
    To: [email blocked]
    Cc:

  6. Support Staff 6 Posted by Maddy on 26 May, 2022 02:34 PM

    Maddy's Avatar

    As you requested, I have asked our payment processing partners Paddle to process a full refund for your order #37451658 They will let you know when the process is complete from their end.

    Please let us know if we can be of further assistance, and thank you for your interest in Moneydance.

    --
    Maddy, Infinite Kind Support

  7. Maddy closed this discussion on 26 May, 2022 02:34 PM.

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