Maddy on 27 May, 2022 01:17 PM
We are sorry to hear about the problem you have encountered.
Which version and build of Moneydance are you using?
To check, open Moneydance and select Moneydance --> About Moneydance .
In the latest version, you can navigate to Extensions->Manage Extensions and install the Toolbox.
Launch Toolbox and navigate to Toolbox Options (on top left corner) and select - Update Mode->Yes->Do Back Up Now (recommended) Finally choose Menu: General Tools. Update Functions-> Reset Window Display Settings.
I have tried all the four options for resetting windows. Each proceeded after I accepted the disclaimer, with a success message, then MD quit. (It didn't restart on its own, contrary to what the prompt says.)
Maddy on 27 May, 2022 03:43 PM
Do you have iCloud syncing turned on for your Documents folder? Apple seems very aggressive in enabling this feature which can remove files from your computer but make it appear as though they are still there in the Finder. This can really compromise Moneydance and your data.
Another possibility is that the permissions on the file have changes somehow. This could be on the...personal.moneydance "folder", the key file, or any other files under that folder. Would it be possible to check the permissions on the key file and the folder by selecting them in the finder and pressing ⌘ I?
Finally, I'd strongly suggest storing the file in moneydance's internal sandbox folder. These days it's the only place on the mac where we can be confident that the file won't be damaged by other processes. I share your desire to want the file in a visible place such as your Documents folder, but unfortunately that's turned out to not be very safe. You can open the internal sandbox documents folder using the Help->Show Documents Folder in Moneydance. Then, close Moneydance before moving the file into it. You should then be able to create an alias in the Finder to the data file in the sandbox folder. In addition you can always set an outside-the-sandbox location for storing backup files. Many others use that feature to keep timestamped copies of your data file in Dropbox, iCloud or some other synced location.
I hope this information is helpful. Please let me know if you have further questions or need any assistance.
That is NOT good. Did this only occur after upgrading MD..? I.e. you were not seeing this message before..
This could be a few problems...
- The dataset has moved? - The dataset was/is in the cloud? - AV/Malware prevention is locking the file? - You have permission problems? - Two MDs running at once.. Have you tried rebooting?
Can you find the dataset in Explorer/Finder and Right-click/Open? What happens?
I always launch the application by double-clicking the dataset, which is in a folder on my disk. That folder is not synched to the cloud. My AV protection asked about my opening the "new" app, but I authorized it and it continued opening from there.
I now get the app open without the error message, but the register windows are still off the screen.
Gonna have to try the reboot thing later... other work is interfering...
I’ll need to investigate. Can you exit MD first and then post a copy of your renamed and now current .dict files? By all means edit them first and remove your license numbers, but leave the rest the same. I would like to find out why you had the issue you had and why toolbox couldn’t fix it. Thx.
I'll update to that latest version as advised. Since I don't know what I did to reduce the window to a pinpoint size, I can't reproduce it... so I won't be able to tell if the newest version identifies that issue for me.